Integrity Consultants - Mystery Shopping & Video Shopping

27/12/2016

We're gearing up for the New Year! In addition to new programs coming in the near future, we're currently scheduling a variety of banking and financial services shops throughout the United States. We have an immediate need for shoppers in Colorado, California, Hawaii, Kansas, Minnesota, Nebraska, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota and Wyoming. Pay for these has been increased, and travel compensation is available. Register at http://shopper.integrityconsultants.us and email [email protected] with your availability.

13/09/2016

Congratulations to NVIDIA CEO Jen-Hsun Huang for being selected as Keynote speaker for in Las Vegas, Nevada! Amazing company, beautiful technology.

First Keynote Announced! NVIDIA CEO Jen-Hsun Huang will deliver preshow address on Wednesday, January 4th at 6:30pm

04/07/2016

Wishing you all a very happy and safe !

03/07/2016

: Be Uncomfortable. Silence isn't always golden. Sometimes, it's downright uncomfortable and even a little bit scary. It can be a real challenge to keep our mouths closed during a mystery shop, and let the representative "drive" the interaction. It's perfectly natural to want to respond affirmatively when someone asks, "Do you have any questions?" It's also perfectly understandable to want to fill that uncomfortable silence. The problem, however, is that doing so changes the dynamic of the entire shop. The representative may say/do or not say/do something strictly because of the shopper's prompting. I listened to a phone shop recording today that was a perfect example of the professional shopper. This shopper did everything right, and the result was that the Client can also hear that silence, and is then able to evaluate exactly how the representative responded and reacted to that silence. This is priceless information, because all customers are different, and a business needs to be able to serve them all. That starts with the individual employees who are interacting with customers at all points of contact. Remember to read your shop guidelines for information about when you need to ask a general knowledge question, prompt, or not prompt the representative. If no general knowledge question or prompt is required, then sit back, relax and get UNcomfortable.

15/06/2016

Additional phone shops have just been posted. These can be self-assigned, and both the client requirements guide and report form are available for download once assigned. If you have questions, please don't hesitate to reach out. Shoppers can log in or register at: http://shopper.integrityconsultants.us

12/06/2016

Today, we share with you a water cooler tip promoting respect in the workplace. Our definition of a true discussion is two or more differing opinions based in factual, experiential, and/or empirical evidence presented in a professional and intelligent manner, with each person listening to and considering the other person's point of view. "Seeing the other side of things doesn't mean agreeing with it, but it does mean considering it. You may not always agree with those around you, and it's okay to 'agree to disagree.' If you can respect each other today, then you can still work together tomorrow." - CEO, Kelly Truelove

06/06/2016

We bid a sad farewell to fellow MSPA North America member Marci Bickshorn of Service Excellence Group. Marci was a lovely lady and a strong proponent of customer service excellence. We will miss her and are very sorry to hear that she has passed. Our thoughts and prayers go to her family and team.

22/05/2016

Once again, Integrity Consultants, L.L.C. is the target of scammers attempting to impersonate our company. Please note that we will NEVER contact you asking for personal details. Our contractors register via our branded website at http://www.integrityconsultants.us not via email. These emails are coming from the mediacombb.net domain, which is in no way affiliated with this company. Furthermore, IC has never had a Mary Compagnucci, Latika Williams, or Karen Baptista associated with the company. When in doubt, contact us via email, telephone, or the "contact us" tool on our website. Be smart, folks. Do your research, and when in doubt, ASK!

Mystery shopping and market research company offering mystery shopping, video shopping, market research, competitor research, pricing studies, customer satisfaction surveys, business verifications, focus groups, merchandising, and brand ambassador programs

18/04/2016

It is NOT okay to use one mystery shopping company's media/property to breach the confidentiality of another. As a contractor, if you are using corporate social media pages, reporting media, or even email accounts to breach the confidentiality of another company, Integrity Consultants - Mystery Shopping & Video Shopping considers this breach of contract/confidentiality, as well as misuse and abuse of the company's physical and intellectual property. We feel so strongly about this that we made a policy update January 1st of 2016. Mystery Shopping companies are competitors, yes, but they're also colleagues and pieces of a much larger industry. Has your company adopted a "No Tolerance" policy? Do you update your contracts and policies annually? If you didn't get around to updating January 1st, now is an excellent time to do so.

11/04/2016

Longtime Scam resurfaces. Read: http://market-research-pros.integrityconsultants.us/post/49141768787/mystery-shopping-scams for information about identifying and reporting scams.

A mystery shopper scam targeting Walmart customers, which has been around since at least 2011, has resurfaced. Reports of the scam have started circulating on Facebook and other parts of the Web, from people who have gotten checks of up to $2,000 in the mail.

30/03/2016

Integrity Consultants - Mystery Shopping & Video Shopping is proud to support GameChanger Charity! provides services, financial support and inspirational packages to children who are ill and their families. In honor of the 20th Anniversary of Tomb Raider, Square Enix has partnered with GameChanger to offer a copy of the 2013 edition of Tomb Raider for donations of a dollar or more. Make a donation on behalf of yourself or your company today, and support GameChanger as it makes an impact in the lives of children when they need it most.

Event landing page for Celebrating 20 Years of Tomb Raider

27/03/2016

Happy Easter from Integrity Consultants - Mystery Shopping & Video Shopping!