14/10/2026
Word of mouth is brilliant, but it’s a poor growth strategy if it’s the only thing keeping the diary full.
You can’t control when somebody recommends you or turn it up next month.
Keep the referrals, but build a predictable source of demand alongside them.
The point isn’t to chase a prettier dashboard.
It’s to improve what happens commercially inside the business.
That means looking at the whole journey, not one isolated metric.
Better marketing should create better decisions, not just more noise.