TrustBreed

04/06/2024

A few weeks ago, I was on ARISE TV NewsAriseTV to discuss the Credit ecosystem in Nigeria and how Non-Performing Loans (NPLs) are one of the biggest albatross to the financial stability of traditional financial institutions.

Just yesterday, I wrote an article for Technext on the same issue, where I delved extensively into the current realities of the consumer lending and credit ecosystem in Nigeria, currently.

CBN just revoked the banking license of Heritage Bank, and one of the biggest factors behind the bank’s financial instability is Non-Performing Loans. Industry watchers know that this is not peculiar to Heritage Bank. While Credit Access is an important driver of economic growth, it is critically urgent to rethink Nigeria's Lending and Credit System.

Read the full article here:

Accessing credit from traditional financial institutions for the average Nigerian can be tough. Salary earners, entrepreneurs, and traders face similar barriers to credit, hindering their ability to seize opportunities

17/05/2024

I'll be on ARISE TV News Global Business Report today at 4 PM to discuss on a subject I’ve been passionate about – The Credit Financing Ecosystem in Nigeria and how it is Driving Financial Inclusion across the country.

I’ll be discussing what our current Credit System looks like, and how better policies and technology can transform the space, making credit more accessible to all Nigerians and safe for Financial Institutions.

A good Credit Financing system will empower individuals and fuel economic growth and development.

Tune in at 4pm on Arise TV.

07/12/2022

Share your service experiences on our review, ratings, and complaint resolution platform. Our platform helps you take action and get your voice heard.

06/10/2022

Exceptional service delivery should be a standard at all times!

We designed our platform to provide consumers with a way to document their service experiences.

TrustBreed allows you to submit complaints, write reviews, and rate any brand.

04/10/2022

Happy Customer Service Week 🎉
Accountability is a core component of service delivery.
Our platform is live for your feedback.... Link in Bio

03/08/2022

It's been months since we started building with YOU in mind. Our goal is to help YOU enjoy the best service from brands and companies.

It's almost time and we would like to give you a first look at our solution. We would appreciate any feedback you could provide.

If you join the waitlist, you'll be sent an invitation to test.

Link in bio…

01/10/2021

Happy Independence Day

27/09/2021

Is your brand in need of more sales and more business leads?

Now more than ever before, It is increasingly difficult and expensive to attract new customers. Consequently, businesses will have to above and beyond to satisfy their customers. The survival of your business depends on your customer's views and opinions about your products, services, and brand.

Here are some reasons to invest in the utmost satisfaction of your existing customer if you want to remain in business in this "new world."

If you need more tips, follow us and send us a DM!

10/09/2021

If you have a customer, you need to invest in customer success. The first step is to acknowledge that every relationship requires keen attention to the needs of your partner. The relationship between you and paying customers requires even more attention.

In recent times, customers are now more aware than ever before. There is no better time to ensure your customers achieve their desired outcome while using your product(s) or service(s). You should also anticipate your customer’s challenges or questions and proactively provide solutions and answers.

Customer Success helps you boost your customer’ happiness and retention, thus increasing your revenue and customer loyalty.

30/08/2021

When customers care, they complain about service failure(s) and expect a resolution. When customers don't care, they jump ship.

An effective complaint resolution strategy that fosters a timely resolution of customer's complaints demonstrates you care about the customer, their problems, and their utmost satisfaction. Complaint resolution builds trust and loyalty.

24/08/2021

SERVICE RECOVERY PARADOX

Part 2 - The Story

There is no greater joy than when a business offers gifts to its customer after a service failure.

The truth is that service issues can almost never be avoided. However, Brands must develop the ability to identify every opportunity to delight their customers.

Tell us a brand that swept you off your feet after a service failure.

21/08/2021

SERVICE RECOVERY PARADOX

Part 1 - The Analogy

You must have thought about this in a relationship either romantically, with friends or family.

Something about us appreciate sacrifices especially when it’s not convenient nor expected.

Please share your experience in the comment section if you can relate 👇