20/02/2019
A faster, easier way to reply to reviews left for your biz. Google has made it possible to now use your desktop, whereas before you had to use a mobile device. And anything that makes it harder is going to give you an excuse to delay or not make a reply, and that's not good. Google wants to see you respond to reviews - good ones and bad ones - and your customers/clients/patients need that engagement to know you saw the review and to know you care.
If you primarily use a desktop computer, you'll be happy to know that you can now reply to Google Maps reviews without opening a mobile app.