Susie Bills - Field and Phone

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Susie Bills - Field and Phone Revenue Growth Operating System™ for home service businesses. I'm passionate about helping small businesses thrive in the digital age. www.thevirtualrxagency.com

Automatic reputation management, phone/chat coverage 24/7, and a website that converts — so the business runs while you're in the field (or asleep😉) For years, I've witnessed the struggles small business owners face in building a strong online presence. The constant updates, complex strategies, and ever-changing landscape can feel overwhelming. That's why I built my own team of in-house digital marketing specialists – we handle the heavy lifting so you can focus on what matters most, running your business. My team and I are here to empower you with:

🔸Customizable Digital Strategies:
We don't believe in a one-size-fits-all approach. We take the time to understand your unique business goals, target audience, and brand identity. Then, we craft a customized digital marketing plan that gets results.

🔸Data-Driven Decisions:
We believe in the power of data. We track your progress with clear metrics and analytics, allowing you to see the impact of our work and make informed decisions moving forward.

🔸Proven Results:
We've helped countless small business owners achieve their online goals, from increased website traffic and email list building to improved brand awareness and sales.

🔸Services:
✔️ Digital Marketing Strategy
✔️ Social Media Content Creation
✔️ Audience Growth + Engagement
✔️ Email List Building + Copywriting
✔️ Website Design/Build + SEO
✔️ Paid Advertising Campaigns + Management

Ready to unlock your online potential? Connect with me today and let’s schedule a complimentary consultation!

13/08/2026

Comment AUDIT and I will show you where your current Google reputation is strong—and where it may be costing you calls.

You already know AI is changing how customers find businesses.⁣⁣You've thought about it. Maybe you've even Googled it. ⁣...
10/08/2026

You already know AI is changing how customers find businesses.⁣
⁣
You've thought about it. Maybe you've even Googled it. ⁣
⁣
But between the jobs, the calls, the crew, and the invoices - you haven't done anything about it yet.⁣
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That's not laziness. That's just what running a home service business actually looks like.⁣
⁣
Here's the thing: the window to get ahead of this is still open. But it's not going to stay open. ⁣
⁣
The businesses that move now are the ones that will own their market in the next 3–12 months⁣
⁣
You don't need to become a tech expert. ⁣
⁣
You need the right system, set up once, running quietly while you do the work you're actually good at.⁣
⁣
Comment 𝗔𝗨𝗗𝗜𝗧 below and I'll take a look at your current online presence and tell you exactly where you stand.

We didn't just change the name. We changed what we're building.⁣⁣I've been in digital marketing for close to a decade.⁣⁣...
10/08/2026

We didn't just change the name. We changed what we're building.⁣
⁣
I've been in digital marketing for close to a decade.⁣
⁣
My husband Jason has been an owner-operator in the trades for 20+ years⁣
⁣
Between the two of us, we've sat on both sides of the table, and we saw the same problem from different angles.⁣
⁣
Trades and home service business owners are working too hard to be invisible online.⁣
⁣
Two years ago, we started using AI in our own work, not because it was trendy, but because we needed it to actually be useful. ⁣
⁣
We tested a lot. ⁣
⁣
Most of it wasn't worth the time. ⁣
⁣
Some of it changed everything…⁣
⁣
So we built our Revenue Growth Operating System™ around what works. ⁣
⁣
We install it for you. You don't manage it, you don't learn a new platform, you don't add it to your to-do list. ⁣
⁣
It runs while you're on the job (or off)⁣
⁣
That's Field & Phone.⁣
⁣
We work exclusively with trade and home service businesses - one trade per city - because our clients deserve a real competitive edge, not a shared one.⁣
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If you've been following along as VRX, welcome to the next chapter.⁣
⁣
If you're new here: we help trades and home service businesses get more reviews, answer more calls, and show up where customers are already looking to increase revenue.⁣
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No fluff. No jargon. Just systems that work for the owner-operator life.

Getting reviews used to be enough. It's not anymore 😳Here's what most home service business owners don't know:] Google d...
18/07/2026

Getting reviews used to be enough. It's not anymore 😳

Here's what most home service business owners don't know:] Google doesn't just count your reviews. It reads them.

The three signals that actually move the needle right now:

**𝟭. 𝗥𝗲𝗰𝗲𝗻𝗰𝘆.** A review from 2021 is worth almost nothing compared to one from last week.
Google wants to know you're still active, still serving customers, still relevant. If your last review
was six months ago, that's a problem.

**𝟮. 𝗥𝗲𝗹𝗲𝘃𝗮𝗻𝗰𝘆.** Reviews that mention your specific services, your city, and your trade carry
more weight than generic "great job!" reviews. When a customer writes "best HVAC repair in
Denver" — that's gold.

**𝟯. 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗶𝗺𝗲.** Businesses that reply to reviews — especially negative ones — within
24 hours signal to Google (and to AI) that you're engaged and trustworthy. That matters
more than most people realize.

You don't need hundreds of reviews. You need the right ones, consistently, with responses.

Start this week: reach out to your last 5 customers and ask for a review. Give them a direct link.
Make it easy.

If you’d like to see where you stand in comparison to your competition - Comment “AUDIT” below and I'll run a quick audit on your Google and AI visibility for free.

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