21/03/2023
Your brand is NOT what you say about yourself.
Your is brand IS what others say about you.
Any mission statement, "about us" page, marketing collateral, paid media, etc. authored by the brand will, of course, speak highly of itself. But that's not how you build a brand.
Even the restaurant full of roaches and foul-mouthed staff will say something pithy and complementary of itself on its own menu.
Furthermore, your logo is NOT your brand.
I hear it all the time. "We developed this 'brand' to appeal to X market. We chose the colors, logo, and typeface with intention and ensure all of our creative assets match."
Congratulations. You made a style guide. So what?
Let's continue with the restaurant example:
The logo is professional. They integrated the specialty food they serve right into he logo and the name. The interior has "atmosphere". The menu is printed on quality paper. The "chef" has a resume he won't stop talking about. The photos of the dishes used in the ads are well-lit.
But the food is just "ok". And more than one customer has seen roaches.
Even worse, customers aren't shy and share their experiences on Yelp, etc.
In this example, how would the "brand" be described?
The logo wouldn't matter. The chef wouldn't matter. The excuses wouldn't matter. Even that nice little write up in the local newspaper wouldn't matter.
The brand would be what regular people are saying about it. In this case, the logo might as well be a laughing roach holding a spatula.
There is powerful and proven way to solve this: an intervention. More commonly referred to as...
"UNDER NEW MANAGEMENT"
It's more than a temporary sign you post outside the business. It's a declaration!
It sends a signal to the market that coming improvements are MORE than just a facelift. It indicates a transformation at the SOURCE of the problem.
Now, the business can get on with true branding. Where design choices amplify and reinforce the promises made and kept by the brand.
Your brand is NOT a logo.
Your brand is NOT what you say about yourself.
Your brand is what others say about you.
And it's more fragile than you think. Protect it.