29/11/2022
NOC Engineer I
Job Locations PH-Barangay Ugong, Ortigas Avenue, Pasig City
ID 22-16291
Category Product Support
Position Type Full-Time
ABOUT THE TEAM
STRATIS IoT, a RealPage company, is actively seeking a passionate Network Operation Center Engineer II to join its team in creating & molding the next generation of smart building technology. Our diverse company is made-up of adventurous, multifaceted individuals who bring what they've learned through various walks of life to improve our products.
As the only system of its kind built for the complexities of multifamily building management, we are leading the global movement for smart cities in the urban and residential sectors. To date, STRATIS has been installed in over 18,000 units in Japan and Europe, and in over 350,000 units across 46 states in the U.S.
WHAT YOU’LL DO
• Troubleshoot and resolve time sensitive incidents while following STRATIS' Standard Operating Procedures and Best Practices.
• Set client expectations appropriately throughout the troubleshooting process.
• Demonstrate the correct level of urgency while resolving client incidents.
• Understand and appropriately apply available vendor support process.
• Produce efficient resolution to technical incidents.
• Proactively seek and own opportunities to improve efficiency.
PRIMARY RESPONSIBILITIES
• Ability to troubleshoot at the appropriate technical level.
• Managed Network Infrastructure and health for STRATIS's installed customer networks.
• Troubleshooting and configuration.
• Management and health monitoring of installed smart IoT devices at 1,300+ production customer sites.
• Knowledge and ability with remote support methods.
• Installation, configuration, and troubleshooting.
• Support and administer remote access and network services.
• Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
• Security for Corporate Endpoint environment.
• Management of Security Awareness Training System.
• Administration of corporate endpoint protection.
• Participate in the assigned implementation of new systems or software.
• Light duties regarding security programs including training and end user security incidents.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
• Graduate of IT related course or associate degree
• With at least 2 years’ experience in managing network infrastructure, troubleshooting and configuration
• 1+ years network AWS support experience
• Ability to work effectively in a team environment as well as alone
• Excellent written and oral communication skills.
• Self-driven improvement and welcomes new challenges.
• Personally invested in own technical growth.
• Motivated to utilize personal time for career development
• Ability to take ownership of tasks and ensure complete resolution.
• Ability to articulate technical information and convey to non-technical people.
• Passionate about delivering excellent customer service.
• Attention to detail.
• Ability to deal effectively with stressful situations.
• Ability and willingness to recognize when it is necessary to escalate.
• Provide accurate time estimates for duration of tasks.
• Self-motivation and ability to learn new skills quickly.
• Sharing information and working collaboratively to achieve team goals.
• Ubiquity and/or Ruckus Network Management Experience.
• Must be flexible in terms of work arrangement (Work on Site, Home or Hybrid set-up)
• Must be flexible in terms of work schedule (Ability to work in and manage a 24x7x365)
PREFERRED KNOWLEDGE/SKILLS/ABILITIES
• Graduate of IT related course or associate degree
• With at least 2 years’ experience in managing network infrastructure, troubleshooting and configuration
• 1+ years network AWS support experience
• Must be flexible in terms of work arrangement (Work on Site, Home or Hybrid set-up)
• Must be flexible in terms of work schedule (Ability to work in and manage a 24x7x365)
