29/06/2025
Is Good Marketing Today Still Good Enough for Tomorrow?” by K.Tip (Digital Tips) and K.Tang from After Yum (part of a session from Thailand Restaurant & Conference 2025)
🔥 Key Takeaways for Food Businesses Today
❌ 4 Common Mistakes to Avoid:
1. Not Using Data Effectively
• Be obsessed with data — immerse yourself to truly understand your customers.
• Watch out for bias (e.g., different buying behaviors in wealthy neighborhoods vs. condos).
• Use the “5 Whys” method to dig deeper into customer feedback.
“Being data-obsessed means being customer-obsessed.”
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2. Competing on Price Alone
• Discounts are not sustainable unless they have a reason (e.g., anniversary sales).
• Avoid constant discounting — it devalues your brand and hurts profitability.
“You must save yourself before you can save others.”
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3. Not Understanding Customers
• Know their search journey — what keywords they use, where they search (e.g., TikTok search suggestions).
• Consider voice search, especially among seniors.
• Understand how they consume media and use the right channels.
“To understand customers, become one.”
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4. Not Leveraging Online Platforms Properly
• Choose 1–2 platforms where your customers are, and invest in them.
• Study competitors, see what’s working — and act fast on missed opportunities.
“Don’t just do one platform, but don’t try to do them all either.”
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🎁 Bonus Insights from K.Tip:
Classic Advice:
“Don’t ask what will change. Ask what will never change.”
→ Customers will always want a good experience.
1. Branding is your shield
• It protects against mistakes and price wars.
• Invest in existing customers — make them love you more.
2. Play to your strengths
• Focus on what you’re truly good at.
• If budget is tight, maintain quality and use trust as your business currency.
K.Tang adds: “Believe + Focus = Bonus.”
Just finished summarizing a powerful session from 🔥
So many golden takeaways for food businesses in today’s digital world.