28/06/2023
Airship's global consumer research reveals that consumers are increasingly relying on mobile apps to simplify their lives. The top reasons for using apps include ease of use, simplification of daily routines, and time-saving features. While deals and rewards are strong motivators, consumers value apps that offer convenience, speed, and simplicity.
App stores remain the primary method for discovering new apps across income levels and generations. Search engines and word of mouth also play significant roles in app discovery, with personal recommendations being influential in the UK, France, and Canada. In the US, Germany, and Singapore, word of mouth is the second most common method.
When it comes to deleting apps, freeing up phone storage and excessive in-app ads are the main reasons cited. Surprisingly, a significant portion of consumers delete apps because they have never used them. Brands must effectively communicate the value of their apps to users to prevent deletions. Improving onboarding experiences and establishing connections through email or SMS can drive app usage and retention.
First impressions are crucial, as 57% of consumers delete an app after only one or two uses. Within the first two weeks, 73% of consumers decide whether to keep or delete an app, regardless of their country, income level, or generation.