PROFILE
- Conceptualize, design, and build Wordpress website (eCommerce, multilingual, LMS)
- Design online communications vehicles such as digital ads and newsletters, emails, social media campaigns. Developing and administering surveys with CRM integration and reporting through a dynamic dashboard.
- Create/Maintain CRM - ITSM instances. Salesforce certified administrator, ITinvolve, SBM administrator. Highly developed Salesforce administration skill set among customization, development, user maintenance, data cleanup, ...
CRITICAL SKILL
- CRM: Salesforce certified administrator, Standard & Custom Objects, Activity Management, Security & Access, Reports & Dashboards, Data Management, Content & Folder Management, Desktop & Mobile Administration, AppExchange, Sales Cloud, Service Cloud, Chatter, - -
- ITSM: ITinvolve, SBM administrator.
- Digital tools: Survey Gizmo, Survey Monkey, Get Feedback, Campaign Monitor, Constant Contact, Mail Chimp, Target Hero, A/B Testing, Google AdWords, Analytics, Cision, Haschtracking, Active Directory, Single Sign-On Okta.
- Web languages: HTML. CSS, JavaScript, WordPress.
- Images, graphics, video and office: Adobe Design Suite: InDesign, Photoshop, Illustrator, After Effects, Premier Pro, Dreamweaver; Acrobat, Microsoft Office: Word, PowerPoint, Excel, Outlook.
- Social Media: LinkedIn, Slide Share, Facebook, Twitter, YouTube.
- Bilingual: French/English
