26/08/2026
Always good when friends cross paths while pushing the industry forward. CC + Joel. One focused on what people think. One focused on where they land.
What if reputation was managed as intentionally as any other business strategy? What if the built environment played a more active role in protecting residents from fall-related injury?
Two very different conversations at LeadingAge Ohio. One thing in common: challenging conventional thinking about how we create stronger senior living organizations and better outcomes.
Cecily Smith Andrews