09/19/2026
I’ve been thinking about this a lot lately, especially as a small business owner.
We need to talk about respecting people’s time — and also about the idea that “free” is automatically better.
I completely understand when someone decides not to hire me.
Seriously.
Maybe the budget isn’t there. Maybe priorities changed. Maybe you decide to handle it yourself. Maybe a friend offers to do it for free.
That’s business, and nobody owes me a yes.
But there’s a part of the sales process that I don’t think people always see.
Before you ever become a client, a service provider may have already spent hours learning about your business, getting on consultation calls, reviewing what you currently have, thinking through solutions, researching options, creating a customized proposal, answering questions and following up.
For a small business owner, that time isn’t coming out of some giant company sales budget.
It’s coming directly out of their workday.
So if you decide to go another direction, that is completely okay.
But please communicate it.
A simple, “Thank you so much for your time, but I’ve decided to go another direction” is enough.
You don’t need to justify it. You don’t need an elaborate explanation.
Just don’t forget that there’s a real person on the other side of that proposal.
And while I’m here…
Free isn’t always better.
Sometimes free is exactly the right choice. But free and professional are not always the same thing.
When you pay a professional, you’re not just paying for the task they complete.
You’re paying for experience, strategy, expertise, accountability and all of the years it took them to know what to do when something doesn’t go according to plan.
There is absolutely nothing wrong with choosing the cheaper option.
Just remember:
The lowest price and the best value are not always the same thing.
Respect your budget.
Respect your business.
And respect the time people invest in trying to help you.
That’s it. That’s the post. 😅