01/05/2021
๐๐๐๐๐Itโs easy for guests to get confused online and review another property when they meant to choose yours. ๐๐ฒ๐ฟ๐ฒโ๐ ๐ฎ ๐๐ฐ๐ฟ๐ถ๐ฝ๐ ๐๐ฒ ๐ด๐ถ๐๐ฒ ๐ต๐ผ๐๐ฒ๐น๐ ๐๐ผ ๐ฟ๐ฒ๐บ๐ฒ๐ฑ๐ ๐๐ต๐ถ๐ ๐๐ถ๐๐๐ฎ๐๐ถ๐ผ๐ป that makes it easy for them to take the action you want.โฃ
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๐ ๐๐ฃ๐ฃ๐ฅ๐๐๐๐๐ง๐- โ๐๐ฉ๐ข๐ฏ๐ฌ ๐บ๐ฐ๐ถ ๐ด๐ฐ ๐ฎ๐ถ๐ค๐ฉ ๐ง๐ฐ๐ณ ๐ต๐ข๐ฌ๐ช๐ฏ๐จ ๐ต๐ฉ๐ฆ ๐ต๐ช๐ฎ๐ฆ ๐ต๐ฐ ๐ด๐ฉ๐ข๐ณ๐ฆ โฆโฆ ๐๐ต ๐ธ๐ข๐ด ๐ฐ๐ถ๐ณ ๐ฑ๐ญ๐ฆ๐ข๐ด๐ถ๐ณ๐ฆ ๐ต๐ฐ ๐ฉ๐ฐ๐ด๐ต ๐บ๐ฐ๐ถ ๐ข๐ต (๐ช๐ฏ๐ด๐ฆ๐ณ๐ต ๐บ๐ฐ๐ถ๐ณ ๐ฉ๐ฐ๐ต๐ฆ๐ญ ๐ฏ๐ข๐ฎ๐ฆ)โฆ.โโฃ
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๐๐๐๐๐ก๐ข๐ช๐๐๐๐๐- โ๐๐ต ๐ญ๐ฐ๐ฐ๐ฌ๐ด ๐ญ๐ช๐ฌ๐ฆ ๐ต๐ฉ๐ฆ ๐ณ๐ฆ๐ท๐ช๐ฆ๐ธ ๐ฑ๐ฐ๐ด๐ต๐ฆ๐ฅ ๐ต๐ฐ ๐ข๐ฏ๐ฐ๐ต๐ฉ๐ฆ๐ณ ๐ฉ๐ฐ๐ต๐ฆ๐ญ ๐ด๐ช๐ต๐ฆ.โโฃ
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๐๐๐ฆ๐ - โ๐๐ฐ๐ถ๐ญ๐ฅ ๐บ๐ฐ๐ถ ๐ฌ๐ช๐ฏ๐ฅ๐ญ๐บ ๐ต๐ข๐ฌ๐ฆ ๐ข ๐ฎ๐ฐ๐ฎ๐ฆ๐ฏ๐ต ๐ต๐ฐ ๐ฑ๐ฐ๐ด๐ต ๐บ๐ฐ๐ถ๐ณ ๐ต๐ฉ๐ฐ๐ถ๐จ๐ฉ๐ต๐ง๐ถ๐ญ ๐ณ๐ฆ๐ท๐ช๐ฆ๐ธ ๐ฐ๐ฏ ๐ฐ๐ถ๐ณ ๐ฉ๐ฐ๐ต๐ฆ๐ญ ๐ด๐ช๐ต๐ฆ ๐ญ๐ฐ๐ค๐ข๐ต๐ฆ๐ฅ ๐ฉ๐ฆ๐ณ๐ฆ (๐ช๐ฏ๐ด๐ฆ๐ณ๐ต ๐ฅ๐ช๐ณ๐ฆ๐ค๐ต ๐ญ๐ช๐ฏ๐ฌ ๐ต๐ฐ ๐ธ๐ฉ๐ฆ๐ณ๐ฆ ๐ต๐ฉ๐ฆ๐บ ๐ด๐ฉ๐ฐ๐ถ๐ญ๐ฅ ๐ญ๐ฆ๐ข๐ท๐ฆ ๐ข ๐ณ๐ฆ๐ท๐ช๐ฆ๐ธ)? ๐๐ฉ๐ข๐ฏ๐ฌ ๐บ๐ฐ๐ถ ๐ง๐ณ๐ฐ๐ฎ ๐ฐ๐ถ๐ณ ๐ฆ๐ฏ๐ต๐ช๐ณ๐ฆ ๐ต๐ฆ๐ข๐ฎ ๐ข๐ตโฆ..(๐ช๐ฏ๐ด๐ฆ๐ณ๐ต ๐ฉ๐ฐ๐ต๐ฆ๐ญ ๐ฏ๐ข๐ฎ๐ฆ).โโฃ
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This can also be delivered verbally face to face with the guest - simply follow the ๐๐๐ ๐๐ข๐ฅ๐ ๐จ๐๐ above and then have a note with the direct link that you can hand to the guest.โฃ
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This was a real life question we received recently from a VP of a hotel group. โฃ
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We love answering questions.โฃ
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๐๐ผ ๐๐ผ๐ ๐ต๐ฎ๐๐ฒ ๐ผ๐ป๐ฒ?โฃ
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-Team PWM ๐โฃ
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