13/04/2020
Are losing new patients by speaking only to their minds?
You want and need new patients to grow your practice. That’s a given.
You need effective marketing to attract those new patients. That’s also a given.
But what constitutes effective marketing?
It can be frustrating and time-consuming trying to figure out the pieces of the puzzle that, put together, create effective marketing. But it gets easier when you know the key piece is the words you use.
If you’re not speaking the right language, you’re losing opportunities to connect with new patients every time.
What Is The Right Language?
In a nutshell, or two, your patients’ language is the language of what they want and the language of what’s standing in their way of getting what they want.
What they want has to pertain to your practice for them to become a patient, so answering this question is a great place to start: What do they want that you can provide?
But that’s just the beginning. Wanting something isn’t enough to get someone to say yes to working with you.
What words will get a potential patient to say yes?
You might think it’s talking about their problems, and you would be partly right. If you’re talking about what your patients are facing, you’re certainly getting closer to getting them to say yes, but you’re not there yet. Although those problems are getting in the way of your patients getting what they want, and articulating those problems lets your patients know you understand what they’re up against, those two things won’t actually get them to say yes.
You have to go to the heart of the matter. You have to talk about how your patients’ problems are making them feel.
People buy from their hearts. They say yes because they’re uncomfortable. They say yes because they want to get to a better place. If you’re not going there – to the depths of your patients’ discomfort – in your marketing, you will fail to engage your potential patients, and it will be an uphill battle to get new patients, no matter how beautiful your branding and marketing may be or how qualified you are to help them.
In this way, you’re actually doing your potential patients a disservice by not acknowledging their unwanted feelings and bringing them to the surface.
When you honor and validate your potential patients’ feelings, you will start to connect with them on a whole new level. And they will start to see that you’re the one who just might help them overcome their problems and get what they want. That’s a beautiful place for both of you to be. It creates hope that there's a way out and maybe even a path to success.
If you’re struggling to connect with and engage your potential patients or feeling frustrated with your marketing results, let's talk to see how we can tweak the words you’re using to start speaking to the hearts and the minds of your potential patients, so you can bring in all the new clients you want.