10/04/2018
Realtor Marketing Tip Tuesday:
Are your business' online ratings and reviews losing you business?
Think you're doing pretty good?
Watch this...
As of the closing of 2017, over 90% of consumers said that they actively research a business's online ratings and reviews BEFORE taking any other action such as visiting the businesses website, picking up the phone to call, or walking through the doors.
So, basically everyone.
And that includes your real estate business as an agent or brokerage.
That may or may not come as a surprise, because we all know that online rating and reviews matter "kind of"...
But, here's the kicker.
39% of consumers said that they won't even TOUCH a business that doesn't have star rating of at least 4.5.
So, IF your business FIRST has a star rating of at least 4.5, the 2nd thing consumers look at is the number of reviews.
So, even if you've mastered step one of having a great star rating of 4.5 or above...
Sure, you can and should mention these in your listing (or even buying) presentation, but the likelihood of your prospects going online to find these things out before you ever even get the the meeting is almost 100%
You now you have to be winning in the # of reviews department by having more reviews than any other business that popped in their search results for "X type of businesses near me"
What's more is that consumers are not just checking ONE online ratings and reviews platform for your star rating and reviews but MULTIPLE.
So, you can't ONLY rock Facebook and be neglecting what your biz looks like in a google search, for example, and win the game.
In the new reality of consumer buying behavior, your online reputation TRULY proceeds you and is the gatekeeper to reaching new customers.
The good news is that it's something you can positively impact for FREE by getting your happy customers to leave 5-star reviews
(In contrast to Facebook posts or your website, where you have to run paid ads on Facebook or Google - Which still work, but require an Ad spend budget of usually around $1k per month to be affective)
The landscape of buying behavior has changed in a real, clinical, statistical fashion that makes your online ratings and reviews not just a "nice to have", but quite possibly the marketing priority of the highest order.
We've developed a POWERFUL method for authentically, ethically and significantly increasing the number of 5-star reviews Realtors can generate while helping to gate, capture and stop bad reviews BEFORE they make their way to the internet.
When it comes to your online reviews, this is a secret weapon.
If you're a Realtor wanting to up your ratings and reviews game, lets talk and see what I can do to help you.
And if you know other businesses owners, I'd recommend sharing this with them. I genuinely feel it's that important.
Our mission is to help the most passionate Realtors realize a tangible increase in their number and quality of incoming buyer and seller leads while radically reducing their cost per lead using proprietary machine learning and artificial intelligence.
- Casey