09/13/2026
Sunday note: the firm is the systems plus the leader who designed them.
A firm is not really its people or its cases or its brand. Underneath all of it, a firm is a set of systems: how calls get answered, how leads get followed up, how decisions get made, and the leader who designed them, on purpose or by default.
Every firm has systems. The only question is whether they were chosen or whether they accumulated.
The empowering part: if the firm is the systems plus the leader who designed them, then the firm is authorable. You are not stuck with the firm that happened to you. Which system is costing you the most, and did you choose it?