04/04/2026
A whole me? Yes , A certified Quality Assurance Champion! 🙌🏽
The past 3 days have been nothing short of amazing.
I had the privilege of attending a Quality Assurance and Enhancement in Education short course at BA ISAGO University, facilitated by the incredible Kelebogile Makati and Portia Gaseitsewe.
We explored various QA frameworks and processes for ETPs, and here are my top takeaways:
Quality is a moving target;
customer expectations are always evolving, so there’s always room for improvement.
Quality processes follow a cycle;
PDCA (Plan-Do-Check-Act) is key for continuous improvement.
QMS should not be a tick-box exercise for compliance, but a strategic tool that informs decision-making, risk management, and service enhancement.
The evolution of quality is powerful,
from the rigid inspection era of the 19th century, to process-focused continuous improvement in the mid-20th century, and now to a strategic, risk-based, data-driven approach integrating analytics and AI.
Grateful for the knowledge, inspired for the journey ahead, and ready to champion quality in every space I step into!