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Everyone is talking about synthetic data, but how much of it actually holds up?At XDay, Chris Robson and Yogesh Chavda a...
21/09/2026

Everyone is talking about synthetic data, but how much of it actually holds up?

At XDay, Chris Robson and Yogesh Chavda are putting synthetic data to the test, from real use cases and vendor claims to spotting when AI output starts making things up. Bring your skepticism, your laptop, and your questions.

Ready to level up your knowledge? Get your ticket to XDay now! https://hubs.li/Q04x_-9D0

21/09/2026

Prompt in. Production-ready CX program out!

Here is a look at QuestionPro MCP in action:
- Dashboards: Live tracking for NPS, CSAT, and CES with instant detractor filtering.
- Smart Surveys: 15-question branching logic built automatically.
- Closed-Loop Workflows: Automated ticketing down to 1-hour escalation rules.

Try QuestionPro MCP now here: https://hubs.li/Q04x_Zfx0

Decorating isn’t just about making a home look good.For many Americans, it’s about feeling comfortable, calm, and more l...
21/09/2026

Decorating isn’t just about making a home look good.

For many Americans, it’s about feeling comfortable, calm, and more like themselves. Our latest study, Dopamine Décor, found that 60% decorate for comfort, while nearly 80% say they decorate mostly to feel good at home. For brands and marketers, that says a lot about the emotional drivers behind everyday purchases.

Want the full picture? Download the full Dopamine Décor study now and explore the data behind how Americans decorate for joy: https://hubs.li/Q04x_q1w0

Your journey maps shouldn’t end up collecting dust. This hands-on CX workshop at XDay is about turning journey mapping i...
18/09/2026

Your journey maps shouldn’t end up collecting dust. This hands-on CX workshop at XDay is about turning journey mapping into journey management that connects real customer data to revenue, retention, and cost to serve.

Join Ken Peterson, President, Customer Experience at QuestionPro, and Manjiri Patwardhan, Global CX Commercial Lead at NIQ, for a practical session on building journeys that teams can actually use, measure, and act on.

Bring your laptop and a journey from your organization you’re ready to rethink.

Join industry leaders at XDay! Reserve your seat and be part of the conversation: https://hubs.li/Q04xW0Fj0

A root cause tells you why a customer had a problem. But what happened next? A refund, an escalation, a replacement, or ...
18/09/2026

A root cause tells you why a customer had a problem. But what happened next? A refund, an escalation, a replacement, or something else?

With Root Cause Actions in QuestionPro Closed Loop Feedback, teams can now structure those resolutions and connect them back to the issues they solve. That means better visibility into what teams actually do to recover the customer experience.

See how it works: https://hubs.li/Q04xVsX90

That’s a wrap on CRC!Thank you to everyone who stopped by booth #206, said hi to Dan Fleetwood, Chris Robson and Raeche...
17/09/2026

That’s a wrap on CRC!

Thank you to everyone who stopped by booth #206, said hi to Dan Fleetwood, Chris Robson and Raechel Vecchio, grabbed a custom hat, tried axe throwing, and shared great conversations with us.

We loved connecting with you and talking about what’s next in research.

Next stop: . See you there!

A journey map shouldn’t end up sitting in a drawer after the workshop. It should help teams make better decisions, impro...
17/09/2026

A journey map shouldn’t end up sitting in a drawer after the workshop. It should help teams make better decisions, improve experiences, and connect customer insights to business outcomes.

Get certified in Customer Journey Management with QuestionPro’s free, self-paced program, taught by Ken Peterson. Get Certified Today: https://hubs.ly/Q04xPZmd0

17/09/2026

A simple average doesn’t always tell the full story.

With QuestionPro’s Relationship Weightage, you can give different evaluator relationships the weight they deserve and build more meaningful 360-degree feedback reports.

Set global or block-level weights and keep every score aligned with your priorities. Start exploring today: https://hubs.li/Q04xPDZB0

4 workshops. One afternoon. A lot to take away. At , get hands-on with the topics shaping the future of EX, CX, Researc...
16/09/2026

4 workshops. One afternoon. A lot to take away.

At , get hands-on with the topics shaping the future of EX, CX, Research, and AI.

Learn alongside experts including Marc Effron, Sanja Licina, Ph.D., Janani Venkataraman, Dan Fleetwood, Yogesh Chavda, Chris Robson, Manjiri Patwardhan and Ken Peterson as they lead practical workshops designed to challenge your thinking and give you tools you can take back to your team.

- 2:30–4:30 PM
- Limited to 60 seats per workshop
- Laptop + participation required
- Certification available

📍 October 15 | Austin, Texas

Don’t miss out on the XDay workshops. Seats are limited. Register for XDay 2026: https://hubs.li/Q04xGmRd0

16/09/2026

A customer issue shouldn’t sit in someone’s inbox until it becomes a bigger problem.

With QuestionPro’s Escalation settings, unresolved tickets can automatically move to the right manager when a set time has passed. You can also build workflows with up to five escalation levels for more complex cases.

See how it works: https://hubs.li/Q04xGc8_0

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