16/09/2026
Have you ever thought about your internal clients?
Yes, yes, we know… apparently there’s more than one type of client. 😂
Your internal clients = your employees.
They’re the first people who need to buy into your brand, understand what the business stands for and believe in where it’s going.
And then they go out into the world and represent it.
We’ve been doing quite a bit of internal communications and marketing support for a global client recently, and it’s been a good reminder that marketing shouldn’t always be focused outwards.
Businesses spend an enormous amount of time thinking about how they communicate with customers.
The messaging. The design. The customer journey. The experience. The tone of voice. How we want people to feel about the brand.
But are we putting the same thought into the people representing that brand every single day?
For a global business, this becomes even more important.
Different offices. Different countries. Different teams. Different time zones.
Keeping everyone informed, connected and invested in where the business is going doesn’t just happen.
Neither does equipping them properly to do their jobs.
Sometimes that means a quarterly business update or an internal campaign.
Sometimes it means giving teams better marketing collateral so they can walk into a meeting and represent the business properly.
Sometimes it means creating or improving online systems so proposals move through the business more smoothly, information is easier to find and people aren’t wasting hours chasing documents or duplicating work.
Sometimes it’s a leadership presentation, company news, regional communication or simply finding a better way to share something important so people actually pay attention to it.
And no, we don’t just mean making the PowerPoint prettier. 😉
It means asking the same questions we would ask about any other audience:
What do they need to know?
What do they need in order to do their job well?
Are we making it easy for them to represent the business consistently?
Do they understand where the company is going?
Do they understand the role they play in getting it there?
Because your employees don’t stop representing your brand when they leave the office.
They speak to customers. They meet suppliers. They attend events. They pitch for work. They send proposals. They talk to friends and family. They recommend where they work — or they don’t.
They are already part of your brand.
The question is whether you’ve deliberately included them in it.
We spend a lot of time asking:
“What do we want our customers to think about our brand?”
Maybe we should be asking our internal clients the same question.
Because some of your most powerful brand advocates might already be on the payroll. 😉