13/08/2020
NETcallservice shpk, look for professional staff
interested people can contact or send CV in
[email protected]
SCOPE :
Primary focus of the COD Sales Support Admin role is first level administrative support to the COD Sales Team ( Inside & Outside Sales).The role may include after hours ( 24 hrs) phone support for customers, management and sales team members.
Qualifications:
• Proficient using MS Windows-based software applications.
• Must be detail-oriented and able to provide support to other team members and interact with customer as needed.
• Very good knowledge of English (verbal & written) level C1.
• Stellar follow up and administration skills.
• Ability to work in a fast paced, multi-tasked, and electronic environment
Duties and Responsibilities:
• Incoming calls, email, text and website chat support
• Work closely with COD Sales team (inside and outside to provide support and accurately book moves for customers in a timely and accurate manner
• Act as liaison between outside sales move consultants and Customer Care department
• Access company systems to accurately enter data
• Set up in-home estimates for outside sales reps resulting from normal or after hours’ phone inquiries
• Provides administrative support to various departments as requested or assigned on behalf of COD Sales.
• Create non-binding moving estimates as needed for account work
• Work with any additional technologies, such as Video Surveying and DIY surveys (i.e.Yembo).
• May provide follow-up phone calls in conjunction with open sales opportunities
• Provide generalized support to COD Sales management
• Additional duties as needed.