Peak XD

13/05/2026

You've been meaning to upskill in UX or CX...
You know it would make your work better...
But finding the time and the right course always seems to slip to the bottom of the list...

If that sounds familiar, June might be your moment.

We've got three full-day virtual workshops coming up, designed for people who are doing CX and UX work... even if that's not officially in their job title.

📅 16 June: CX Discovery & Research: Human-Centred Design (government version also available)
Learn how to plan and conduct customer research that actually informs design decisions.

📅 18 June: UX Design & Testing: Human-Centred Design (government version also available)
From interface design principles through to usability testing, end to end.

📅 25 June: CX Ideation & Service Design: Human-Centred Design
Practical tools for ideating, prototyping, and designing better services.

**We've worked with a lot of government teams over the year, and we know public sector work comes with its own context and constraints, so we run Government-specific versions built just for that.**

Live, virtual, and run by experienced practitioners. You'll learn practical skills you can use right away.

👉 Full details and registration: peakxd.com.au/training/schedule

Which of these would be most useful for where you're at right now?

27/04/2026

We're running a survey and we'd love your help. 🙋

We're researching how people are using AI in their work — across UX, CX, design, government, and beyond. Whether you're all in, just dipping your toes in, or actively avoiding it, we want to hear from you.

It takes 5 minutes. And we're giving away 5 free spots on our Practical UX Design course on Udemy as a thank you, just for completing it.

Fill it in here 👉 https://www.surveymonkey.com/r/FBAIresearch

Share it with a colleague who'd have something to say on this. The more perspectives we get, the more useful the findings will be.

21/04/2026

We're curious... how open is your organisation to you using AI in your work?

- Not open to it at all.
- We're informally using it but there's no official policy
- We're thoughtfully experimenting
- AI use is embedded into our workflows

Let us know in the comments which AI platforms you've been using! Is it saving you time or just creating more work that needs to be checked?

(Yes, we used AI for this image)

19/02/2026

Some really interesting findings in this 2026 UX Trends report:

You will get news to research topics, UX conferences, the Experience community and experience educations.

28/01/2026

My team will tell me off for this tomorrow (for giving these away), but I feel the need to inspire and empower others in the new year as many of you are either new to the industry, struggling to gain confidence or getting demoralised looking for a UX job (along with 200 other applicants for every job). I’ve just posted 6 lessons to our YouTube channel. Hopefully these can inspire UX researchers and designers to keep working in our industry.  Yes AI is going to take some of our jobs and do some of the grunt work but so much of the human side of our work cannot be done easily by AI. Check them out. I hope they help and empower you: https://youtube.com/playlist?list=PLvXEghDtMLT2CteZ2IKSsx6T2oYVX84a9&si=lpFU-HxZKgbnLlep

23/12/2025

So excited to be able to help and encourage new people entering the field of UX, those seeking their next UX job or who want to build confidence and not feel like an imposter. As some of our followers know, I've been working in the field of UX for a couple of decades and have worked on over 500 projects, trained over 3000 people and helped launch many careers in UX.
As my Christmas gift back to the UX community, I've taken the time to pull together answers to the many common questions and challenges faced by people early in their UX career or job seeking and have bundled these up into a free course on Udemy. 🎁
No catch. Hopefully, this will help people in our community considering their career paths and opportunities in 2026. 🎄
➡️https://www.udemy.com/course/introduction-to-ux-and-user-centred-design-for-beginners/?referralCode=A315168AE15926BF8C16

14/05/2025

Are you tired of workshops dominated by the same voices, yielding few truly innovative ideas?

In this masterclass, Tania will show you proven methods to boost creativity, encourage diverse thinking from all participants (whether in-person or remote), and transform those initial ideas into actionable solutions to ensure you get more from your valuable workshop time.

Date: June 5, 2025
Time: 11:00am - 12:00 pm AEST
Cost: $49 (or just $5 for members!)
Format: Webinar, usually with time for Q&A

Register now: www.simpletix.com/e/206609
OR join as a member first, to access discounted tickets: www.peakxd.com.au/training/membership-online-ux-design-course

11/05/2025

Our full-day UX courses are coming to Canberra!

Spend a day immersed in practical UX techniques, surrounded by like-minded professionals and guided by our expert team. You'll leave with actionable insights and the confidence to make a real impact.

We’re offering two versions of our intensive, in-person courses:
- One for anyone ready to level up their UX skills
- And a government-focused option, aligned with DTA terminology and methods

Ready to roll up your sleeves and get hands-on with UX?

Spots are limited! Visit our Eventbrite page to learn more and book your place:
👉 www.eventbrite.com.au/o/peakxd-18096282423

August 19th: Discovery & User Research
August 20th: UX Design & Testing
August 21st: Service Design

10/05/2025

⭐️Skill-Builder Workshop: Customer Journey Mapping: Research, Data & Creating Journey Maps⭐️

This practical, hands-on workshop will teach you to map out the customer experience from start to finish. You'll gain skills in user research, data interpretation, and visualising those journeys to identify pain points and opportunities for improvement.

Date: May 13, 2025
Time: 1:00pm - 3:00 pm AEST
Cost: $99 (or just $30 for members!)
Format: Learn, Interact, Virtually Engage (L.I.V.E.) using Teams and online tools

Sign up! www.simpletix.com/e/206456

28/04/2025

Ever felt like you're not getting the whole story in your user research? It's tricky! Users often hold back, not intentionally, but it can seriously skew your insights. I've been there – struggling to uncover what people really think and do.

But there are ways to get to the truth!

In our upcoming masterclass, you'll learn how to sharpen your research instincts, design smarter studies, and uncover those crucial, honest insights. I'll cover why people might not be entirely truthful and give you practical tools to encourage more genuine responses. (🏃‍♀️‍➡️Psst... tickets for our last masterclass flew out the door, so don't wait!🏃‍♀️‍➡️)

Masterclass: Honing your research skills - getting to the truth
Date: 8th May, 2025
Time: 11am - 12pm, AEST

Ready to cut through the noise and get to the core of user behaviour? Book your spot now!

www.simpletix.com/e/206434
🎫Members tickets are just $5
🎫General tickets $49 (still a bargain!)