Peak XD

21/06/2026

https://peakxd.com.au/articles/using-ai-for-research-synthesis-without-it-thinking-for-you/

Everyone's uploading transcripts and asking AI to find the themes. We put it to the test with real research data - and what AI leaves out (and the quotes it cheerfully invents) should change how you approach synthesis. Here's the step-by-step method we use instead.

13/05/2026

You've been meaning to upskill in UX or CX...
You know it would make your work better...
But finding the time and the right course always seems to slip to the bottom of the list...

If that sounds familiar, June might be your moment.

We've got three full-day virtual workshops coming up, designed for people who are doing CX and UX work... even if that's not officially in their job title.

📅 16 June: CX Discovery & Research: Human-Centred Design (government version also available)
Learn how to plan and conduct customer research that actually informs design decisions.

📅 18 June: UX Design & Testing: Human-Centred Design (government version also available)
From interface design principles through to usability testing, end to end.

📅 25 June: CX Ideation & Service Design: Human-Centred Design
Practical tools for ideating, prototyping, and designing better services.

**We've worked with a lot of government teams over the year, and we know public sector work comes with its own context and constraints, so we run Government-specific versions built just for that.**

Live, virtual, and run by experienced practitioners. You'll learn practical skills you can use right away.

👉 Full details and registration: peakxd.com.au/training/schedule

Which of these would be most useful for where you're at right now?

27/04/2026

We're running a survey and we'd love your help. 🙋

We're researching how people are using AI in their work — across UX, CX, design, government, and beyond. Whether you're all in, just dipping your toes in, or actively avoiding it, we want to hear from you.

It takes 5 minutes. And we're giving away 5 free spots on our Practical UX Design course on Udemy as a thank you, just for completing it.

Fill it in here 👉 https://www.surveymonkey.com/r/FBAIresearch

Share it with a colleague who'd have something to say on this. The more perspectives we get, the more useful the findings will be.

21/04/2026

We're curious... how open is your organisation to you using AI in your work?

- Not open to it at all.
- We're informally using it but there's no official policy
- We're thoughtfully experimenting
- AI use is embedded into our workflows

Let us know in the comments which AI platforms you've been using! Is it saving you time or just creating more work that needs to be checked?

(Yes, we used AI for this image)