11/01/2024
Don’t be a p***y… Communication is key.
Now, this is slightly aimed at tradies because, unfortunately, we have a bad name for this.
However, this does apply to ALL businesses and even relationships… 🤣
Your customers are humans and want to be communicated with.
If you’re held up on a job, even if it’s 15 minutes later than your original time. CALL your customer. That simple call will go a LONG way.
Need to reschedule because of a job delay or machine breakdown… CALL your customer..
If you can’t be arsed because you’ve had a big counter meal on a Friday… CALL your customers, don’t just do a no-show because you’re afraid of what the customer says…
Now, I wouldn’t say you’ve had a big meal… Just held up on a job would go a long way. In the end, it's communication, and they can go do something else and not wait around for you…
The same applies to leads… CALL THEM… increased communication will increase your chance of converting the leads to paying customers.
I understand that sometimes you may dread the phone call because you’re afraid of what they will say or hate letting people down, but I can guarantee it won’t be as bad as you think…
Exceptional customer service will increase the value of your service, and you will be able to charge more, get more Google reviews and get more referrals, which, in turn, will lead to more customers…
Don’t be a p***y, call 📱your customers, call 📱your leads and call 📱your wife!