19/08/2026
Stop Making Your Enquiry Form Easierπ
π¦ More leads doesnβt always mean better leads.
Making your enquiry process frictionless can increase volume β but it can also bring more tyre kickers, no-shows, spam and people who were never serious about buying.
Sometimes, a little friction is a good thing.
Extra questions, landing pages, confirmation steps or even deposits can reduce the number of enquiries while improving their quality. The trade-off? Higher cost per lead, but less wasted time for your team.
The key is knowing which problem youβre actually trying to solve:
π Not enough enquiries? Remove friction and make it easier to take the next step.
π― Plenty of enquiries, but poor quality? Add friction deliberately to filter for genuine intent.
A $50 booking deposit might be perfect for a business overwhelmed with appointments and no-shows β but it could hurt a business that still needs more enquiry volume.
Before changing your funnel, ask yourself:
Am I short on enquiries, or short on good ones?
That answer should determine what you optimise next. π