Cherry Bamboo

02/04/2025

When is comes to NPS and CSAT, you can track every metric and analyse every data point, but behind every number is a human being, navigating their own journey.

The real magic happens when you stop measuring and start listening.

07/03/2025

"Great CX is Memorable" - And today was just that!

A huge thanks to Access4 for inviting me as Keynote Speaker in celebration of International Women's Day, to discuss 'Women in Tech' and the 'Power of Customer Experience (CX)'.

Access4 is empowering businesses to deliver a world that works from anywhere with their incredibly powerful and innovative software solutions.

Thank you Annabel Talbot, Tim Jackson and the whole A4 team, it was a pleasure to peep through the window and see the impact and magic you are making.

Special mention to Abby, Charlotte and (DJ) Angus for assisting Annabel in putting the day together! And to all the dancers... You're were amazing! 💃 🕺

I hope you all took a little something away with you today!

01/03/2025

Feeling so joyous and proud to have worked with Dawn Pitt and the Silverbackstudios team over the last 9 months on their Member Experience and strategy.

With a CX mindset you can take your business to great heights…. For Silverback… that was quite literally, opening studio 2, ‘The Loft’ in one of the most loved suburbs in Melbournes West.. Newport!

Congratulations Dawn and whole SBS crew!

03/02/2025

Loving Melbourne’s Summer this year! Knock off drinks and last few jobs wrapped in warm air! ❤️☀️ 🍒 🎋

10/01/2025

Is 2025 your year to up your CX game? If you’re sitting on the fence… this may resonate 👇⭐️⭐️⭐️⭐️

09/10/2024

Ever get the feeling you’re being watched while you work?

05/10/2024

If you change the way you look at things, the things you look at change.

24/09/2024

🔊The sound of the Internet 🔊

Going online in the ‘old days’ was quite the experience! We always knew the exact moment we were ‘connected’.

Even back in the early 2000’s the internet was a noisy place! It’s just that we could actually hear it!

For all my buddy’s, this will take you back!

Enjoy!

EDIT: November 2020 wow this really blew up over the years. I have made a direct download available here https://freesound.org/people/wtermini/sounds/546450...

19/09/2024

Hang on to your Tupperware 🤑 as the history of Tupperware is that Tupperware is history!

18/09/2024

So many beautiful offices in Melbourne’s CBD! And the views… 😮 Just gorgeous. I could handle this everyday! 🌆

15/09/2024

How's your Sunday going? 👩🏼‍💻

If like me, as a business owner, you've had a nice mix of personal and professional and feel ready for the new week... then it's time to celebrate! 🥂

Today I've been reminded that life can be difficult and we only have the current moment of this day, the now. And by moment, I mean you can take... let's say the next 60 minutes to do something of benefit.

That 'something' might be:

❤️ Call a friend in need for a chat
💚 Prep a beautiful dinner for one
💜 Walk your dog
💛 Check in with your sister
💙 Revamp your website imagery
🖤 Listen to your favourite playlist
🧡 Proof some important client work
💛 Run a bath
❤️ Rework some brand copy
🤍 Tell someone you love... that you love them!

With Cherry Bamboo we are always talking about businesses desire to make your customers, clients, guests, members, volunteers, and staff happy.

Today it's about what makes YOU happy... as it should be everyday actually.

Here's the truth... you can't make others happy.

I'm going to get you to read that again...

You can't make others happy.

We can certainly create an environment for joy to come to the fore, but the happy bit... that's up to each of us.

So go and find your 'happy', because it really is only up to you. 💚

15/09/2024