29/07/2026
Our clients see fantastic, consistent month on month growth in their member apps and alot of intentionality and work goes into that. Claire Grimes is one of our Customer Success Managers here at Hop To It Collective, and is one of the talented people on our team responsible for building F&B offers, in-app games and targeted campaigns that keep club members engaged, working through Odyssey's Command Centre and NEXUS platforms.
Before she came to us, Claire spent nearly six years at Carina Leagues Club in multiple roles including Promotions and Duty Manager, a stint at Odyssey Gaming Services working across venue compliance and gaming systems, then three years as a Training Consultant with CTA Training Specialists teaching hospitality and gaming operators across Queensland. When she builds an engagement program now, it's with a working knowledge of the venue floor, the platform and the compliance framework behind it.
Her benchmark for success is a simple one: how often members open the app. Frequency of opens tells you whether an app is genuinely part of a member's routine, and it's the measure she watches to know a program is landing. Push notifications get used as a lighter touch than SMS, and new member offers bring people onto the platform from their first visit. ๐
Sixteen months in, Claire's work sits behind some of the strongest app engagement numbers in the Australian club industry. Thanks for everything you do, Claire!
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