Fifth Quadrant is a Customer Experience Strategy, Design and Research organisation focusing on voice, face-to-face, online, social media, smartphone apps, correspondence and video channels. Our purpose is to change the way organisations think about Customer Experience Strategy and to ensure it has on-going presence at the Boardroom table. From working with organisations over the last 15 years, we
know that Board and C-level Executives typically focus on four strategies: Finance; Marketing & Sales; IT/Operations; and Human Resources. At Fifth Quadrant, we believe it is long overdue that Customer Experience Strategy sits rightfully alongside and integrates with these other four strategies. We provide a truly multi-channel and enterprise-wide focus with expertise across the 7 major service channel categories:
- Voice
- Face-to-Face
- Online
- Social media
- Smartphone apps
- Correspondence and
- Video
Fifth Quadrant delivers an unrivalled level of knowledge, subject matter expertise and proprietary methodologies to ensure organisations have highly effective Customer Experience Strategies. Different to other consultancies, we are able to offer an integrated programme including strategy development and ex*****on, customer experience research, market analysis, diagnostic assessment of performance and training. We are able to do this by having more data and information related to customer experience than any other company, meaning we are able to offer tremendous insight, value and direction to Customer Experience Strategy and customer engagement. Specialties
Customer Experience Consulting, Customer Experience Design Thinking, Customer Experience Research, Analyst Services, Training, Social Media & Online Publishing.
