24/06/2026
Communication built in sprints with a project here, a refresh there, creates work that takes the key team away from client service.
The team fills them. Separately. In their own words. The founder has a version they give on calls. The website says something slightly different. The deck lands somewhere in between.
It stays manageable until the business reaches the level where inconsistency starts costing credibility instead of just causing confusion.
It stays on the list, never quite urgent enough to pause everything for. Until it is.