CX Insight

CX Insight Official Account of Customer Experience Insight Pty Ltd (CX Insight).

CX Insight is a Perth-based UX, CX, and AI consulting firm helping businesses across Australia and globally with UX, CX & AI strategy consulting, research and training.

Ever felt AI just doesn’t deliver? Often, the challenge isn’t the technology it’s the way we ask. A clear, structured pr...
16/07/2026

Ever felt AI just doesn’t deliver?

Often, the challenge isn’t the technology it’s the way we ask. A clear, structured prompt can transform AI into a powerful partner for writing sharper emails, creating stronger social media content, producing better reports, and streamlining everyday tasks.

The Western Australian AI Hub invites you to Talk to AI Like a Pro: Prompts That Actually Work.

In this 90‑minute interactive workshop, Dr Eunice Sari will guide you through:
✅ The CO‑STAR Prompt Framework
✅ How AI interprets your instructions
✅ Why prompts fail (and how to fix them)
✅ Practical techniques to refine AI outputs step by step

📅 Wednesday, 22 July 2026
🕘 9:00 – 10:30 AM AWST
📍 The Platform
🎟️ Reserve your spot today: bit.ly/talktoAI

We are proud to support this initiative, helping professionals across business, marketing, education, and administration unlock the full potential of AI in their daily work.

AI is transforming more than classrooms it’s reshaping jobs, industries, and the skills we all need for the future.With ...
16/07/2026

AI is transforming more than classrooms it’s reshaping jobs, industries, and the skills we all need for the future.

With Australia entering a new chapter through its national AI framework, one thing is clear: AI readiness is about people, not just technology.
That’s why Western Australian AI Hub will be at the Perth SkillsWest Careers & Employment Expo 2026 (Site 170C), proudly supported by the City of Cockburn.

We’ll be discussing key questions like:
❓Will AI replace jobs?
❓Which careers will grow with AI?
❓How can AI boost employability?
❓What skills should we build today?

📅 23 – 25 July 2026
📍 Perth Convention and Exhibition Centre – Site 170C

👉 Wherever you are on your AI or career journey, bring your questions we’ll bring the conversation. Together, let’s ensure AI creates opportunities that are inclusive, practical, and beneficial for everyone.

Registrations Closing Soon: Stop Doing Work AI Can Already AutomateSorting emails. Chasing follow-ups. Copy-pasting data...
19/05/2026

Registrations Closing Soon: Stop Doing Work AI Can Already Automate

Sorting emails. Chasing follow-ups. Copy-pasting data. Sending the same updates every day.

Your team is too small to waste time on tasks AI can automate.
Join the WA AI Hub for a hands-on, implementation-focused one-day workshop where you’ll learn how to build real AI automations for your business, without writing a single line of code.

🗓 Friday, 22 May 2026
⏰ 9:00 AM - 4:30 PM AWST
📍 The Platform, Perth WA

This is NOT another AI theory session.
This is a practical workshop where you will actually build live workflows that can start saving your team time immediately💡

What You’ll Build:
• Lead triage automation
• Client onboarding workflows
• Automated reporting systems
• Email management automations
• Human checkpoints for quality control

What You’ll Learn:
• How to identify automation opportunities in your business
• How to confidently use no-code AI tools
• How to launch live automations in just one day
• How to keep humans in the loop for oversight and governance
• How to create safer and more reliable AI workflows

Perfect for👥
• Small business owners
• Startup and lean teams
• Office managers & executive assistants
• Consultants and agencies
• Team leaders wanting to scale without hiring more staff

✅ No coding experience needed
✅ Bring your laptop
✅ Bring your business problems
✅ Leave with working AI automations

⚠️ Limited seats available.
If your team is overwhelmed with repetitive admin work, this workshop could completely change how you operate.

Register now: tinyurl.com/automate-ai

Building Trustworthy AI in the WA Public Sector2026 marks a turning point for technology regulation in Australia. With t...
24/03/2026

Building Trustworthy AI in the WA Public Sector

2026 marks a turning point for technology regulation in Australia. With the implementation of the WA Government AI Policy and the Artificial Intelligence Governance Toolkit from the Western Australian Government, AI governance is no longer a technical discussion it is a leadership imperative. By July 2026, all public entities must appoint an AI Accountable Officer to ensure AI adoption is safe, transparent, and compliant.

For technology leaders, Integrating AI without an auditable governance framework is a recipe for legal and operational risk. At CX Insight, we combine data-driven customer experience strategies to help enterprises build innovation architectures that are compliant, sustainable, and future-ready.

Don’t let innovation turn into liability.
Has your organisation mapped its AI governance readiness today?

For over two decades, CX Insight has consistently bridged technology and people.As we enter the era of Agentic AI, our v...
11/03/2026

For over two decades, CX Insight has consistently bridged technology and people.

As we enter the era of Agentic AI, our vision remains clear: to empower safe, inclusive, and ethical AI solutions. We believe that even the most powerful technology will fail to be adopted if it is not designed with a Humanity-Centered Design approach.

Are your company’s digital transformation initiatives truly delivering the ROI and customer satisfaction you expect?
With our Get UX Advice service, our experts help ensure your innovations create real impact by:
- Sharpening your end-to-end digital transformation strategy
- Integrating AI seamlessly and ethically into business services
- Localizing products for success in the Australian and Indonesian markets

Don’t let innovation remain just a concept.

Schedule a Get UX Advice session. Contact us via DM or email [email protected] to start the conversation.

Humanity-Centred Design: Making Technology Truly RelevantWe believe technology should serve people not the other way aro...
11/03/2026

Humanity-Centred Design: Making Technology Truly Relevant

We believe technology should serve people not the other way around.

One of our success stories is the collaboration with AktivAsia (2022–2023). Together, we designed, tested, and prototyped a low-tech, low-bandwidth learning platform for frontline campaigners in Indonesia.

The result: solutions that deliver economic value, remain socially relevant, and are always centred on people.

Let’s discuss:

What do you think is the biggest challenge in applying humanity-centred design in your organization or workplace today?

Share your thoughts and experiences in the comments!

Good news! UX Indonesia has officially collaborated with CX Insight Australia to launch IndOz Work!By combining Humanity...
11/03/2026

Good news! UX Indonesia has officially collaborated with CX Insight Australia to launch IndOz Work!

By combining Humanity-Centred Design and Artificial Intelligence (AI), we empower your global journey with:
Personalized job & networking recommendations
Easy, intuitive guidance for Working Holiday Visa (WHV) applications

Start your journey today!

Click the link https://indoz.work/ to explore opportunities.

Address

Perth, WA
6000

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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+61894672662

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