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Unheard Consumers Research

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Unheard Consumers Research

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Unheard Consumers Research, Market Research Consultant, Curtin University, 208 Kent Street, Bentley, Perth.

A Curtin University research cluster led by Dr. Graham Ferguson, empowering unheard voices to create change....
𝗘𝘃𝗲𝗿𝘆 𝗩𝗼𝗶𝗰𝗲 𝗠𝗮𝘁𝘁𝗲𝗿𝘀 — 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗩𝗼𝗶𝗰𝗲𝘀 𝗶𝗻𝘁𝗼 𝗜𝗺𝗽𝗮𝗰𝘁.

06/02/2026

Pull up a chair and join us on Curtin FM 100.1 ☕🎙️

Dr. Graham Ferguson and Jenny Seaton will be joining the Afternoon Show at Curtin Radio to discuss “Empowering Unheard Consumer Voices Through Research.”

The conversation will explore how lived-experience research helps amplify voices often missing from policy, service design, and decision-making, turning real stories into meaningful impact.

We’d love for you to listen in! Tune your dial to 100.1 to hear how research is driving a more inclusive, human-centered future. 📻

22/01/2026

📢 We still collecting feedback of the “Support at Home”

Do you or a loved one currently receive Support at Home services?

Curtin University’s Unheard Consumers team is inviting you to complete a short survey to share your experience and help improve the future of aged care home care support.

This research aims to:

✔️ Make consumer voices heard in the new Support at Home Program

✔️ Better understand how Support at Home compares to previous Home Care Package

📲 Scan the QR code to participate or click here: https://curtin.au1.qualtrics.com/jfe/form/SV_41IuFlUebdxy6hM

This research approved by Curtin University HREC (HRE2025-0610)

11/12/2025

We’ve just wrapped up our pilot 'Ageing in Place' small group co-design workshop, where older adults and service provider shared what ageing well truly means to them.

Through open discussions and activities, participants shared powerful insights into the various dimensions that shape their vision of ageing in place.

A strong theme emerged early on:

🏡 Ageing in Place means remaining in the comfort of own home, maintaining independence and privacy, and accessing the right support at the right time.

Key insights highlighted the importance of identity, family support, navigating systems, and the mindsets that shape how people adapt to ageing. We also mapped four phases of the ageing journey, from early planning and lifestyle changes to emerging needs, support navigation, and eventual transitions.

This pilot workshop gave us a clearer understanding of the emotional and practical factors that influence ageing at home.

📢 We’re now preparing to deepen this work through a series of four Ageing in Place workshops beginning in March 2026.

Grateful to everyone who contributed their experiences and helped shape the next steps of this project.

👉🏻 For collaboration or further discussion, connect with us or visit https://unheardconsumers.com/

13/11/2025

🗣️ Have Your Say on “Support at Home”, the new program replacing Home Care!

Do you or a loved one currently receive Home Care services?
We’d love to hear from you 💬
At Unheard Consumer (Curtin University), our researchers are exploring what’s working in the current Home Care Program, and what you’re hoping for in the new Support at Home (SaH) program.

🧩 Your voice can help shape the future of aged care support in Australia.

📝 Share your experience in our survey:
👉 https://curtin.au1.qualtrics.com/jfe/form/SV_41IuFlUebdxy6hM

This study has been approved by the Curtin University Human Research Ethics Committee (HREC) [HRE2025-0610].

04/11/2025

🔹 𝗔𝗴𝗲𝗶𝗻𝗴 𝗶𝗻 𝗣𝗹𝗮𝗰𝗲 𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽 🔹

📅 𝗗𝗮𝘁𝗲: November 20, 2025
⏰ 𝗧𝗶𝗺𝗲: 11:00 am – 12:30 pm
💻 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Online and Face to Face (Curtin University)

💡 𝗧𝗼𝗽𝗶𝗰 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄:
- What “Ageing in Place” Means for Everyone
- Key Enablers and Challenges in Ageing at Home
- How to Achieve the Vision of Ageing in Place

✅ 𝗪𝗵𝘆 𝗔𝘁𝘁𝗲𝗻𝗱?
Gain practical insights, share your experiences, and help shape supports for ageing Australians who wish to stay independent at home.

🔗 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄:: https://curtin.au1.qualtrics.com/jfe/form/SV_6xU0wWNgtTkFLH8

📧 For More Information: [email protected]
or https://unheardconsumers.com/contact-us/

This workshop has been approved by the Curtin University Human Research Ethics Committee (HREC) under approval number HRE2025-0594.

04/11/2025

🌍 𝗪𝗲𝗹𝗰𝗼𝗺𝗲 𝘁𝗼 𝗨𝗻𝗵𝗲𝗮𝗿𝗱 𝗖𝗼𝗻𝘀𝘂𝗺𝗲𝗿𝘀!

We empower unheard communities through market research expertise, turning their voices into meaningful impact.

Our mission is to ensure perspectives that are often overlooked are truly heard. By transforming insights into action, we aim to create positive change in technology, care, and everyday quality of life.

✨𝗦𝗺𝗮𝗹𝗹 𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗰𝗮𝗻 𝗺𝗮𝗸𝗲 𝗮 𝗯𝗶𝗴 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲. 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿, 𝘄𝗲 𝗲𝗺𝗽𝗼𝘄𝗲𝗿 𝗰𝗵𝗮𝗻𝗴𝗲.

💡 On this page, you’ll find:
• Research and insights highlighting overlooked voices
• Stories, blogs, and perspectives that matter
• Opportunities to share your experiences and shape change

👉 To start the conversation, we’d love to hear:
What is one small change that could make a meaningful impact in people’s daily lives?

Thank you for joining us. 𝗘𝘃𝗲𝗿𝘆 𝗩𝗼𝗶𝗰𝗲 𝗠𝗮𝘁𝘁𝗲𝗿𝘀 — 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗩𝗼𝗶𝗰𝗲𝘀 𝗶𝗻𝘁𝗼 𝗜𝗺𝗽𝗮𝗰𝘁.

🌐 Learn more: https://unheardconsumers.com

🔗 Connect on LinkedIn: https://www.linkedin.com/in/unheard-consumer-research

Address

Curtin University, 208 Kent Street, Bentley
Perth, WA
6102

Opening Hours

Tuesday	10am - 4pm
Thursday	10am - 4pm
Friday	10am - 4pm

Website

https://unheardconsumers.com/

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