Centra CX

31/08/2021

Meaningful participation rates are critical to every survey program.
Unfortunately, many organisations struggle to achieve meaningful survey participation rates. Most battle to get anywhere near 10% which is low.
To help you overcome this struggle we have written a whitepaper called “How to lift your customer survey participation rates”. You can download it here.
Find the details here: https://centracx.com/resources/customer-survey-participation-rates/

24/08/2021

Is having a passive customer better for your business than having a detractor? The answer might surprise you. Read more in this informative blog post.
https://centracx.com/customer-feedback-management-focus-on-your-detractors/

17/08/2021

Meaningful participation rates are critical to every survey program. And yet, most surveys battle to achieve more than 1%, while others are stuck at less than 10%.
This ends right here, right now.
In this whitepaper, we give you our proven tips for best practices to increase your survey participation rates. Click the link to download this free whitepaper here.
Perfecting Customer Journey Management Whitepaper | CentraCX https://ecs.page.link/3fV3z

12/08/2021

Effective complaint management is about addressing the specific issues of individual customers in order to retain their business and protect revenue. Read why an organisation should have an effective complaint management procedure and how to set up one:
https://centracx.com/complaint-management-what-why-how/

03/08/2021

Are you aware of the Regulatory Guide 271 coming into effect in October 2021?
If not, you can breathe a sigh of relief knowing that our CentraCX team supports RG 271 compliance, and we are here to support you too.
Send us a DM to find out more about how we are tackling this new directive, or contact us via our website: https://centracx.com/

27/07/2021

How engaged are your employees?
Research shows that the most successful workforces are the ones that foster an environment where their employees feel empowered. Help your employees recognise their abilities to succeed, thrive and achieve all their goals by signing up for CentraCX VOC.
https://centracx.com/employee-engagement/

20/07/2021

Did you know that the majority of commercial and government organisations struggle to achieve meaningful survey participation rates? In fact, many battle to achieve more than 1%, while others are stuck at less than 10%.
If you are interested in lifting your customer survey participation rates, tap the link to download our whitepaper that goes into great detail about how your organisation can get it right.
https://centracx.com/resources/customer-survey-participation-rates/

Download our whitepaper about the role of customer opinion in customer journey management to find out exactly how to perfect the process for your brand or business. Download here.

13/07/2021

Organisations implement VOC for a variety of reasons, such as:
Employee Engagement
Process & Product Improvement
Business Reporting
Complaint Management & Compliance
What would your business reason for implementing VOC be?
https://centracx.com/what-is-voc/

06/07/2021

Remove the guesswork involved in continual improvement. Instead, rely on the specificity and accuracy of our CentraCX VOC. With CentraCX VOC your business can innovate like never before.
The lifeline of your business should be continual improvement. Forever adapting and evolving with what your customers want.
Find out more here about process improvement here.
https://centracx.com/process-product-improvement/

29/06/2021

The best way to create loyal customers is by understanding their feedback.
CentraCX VOC Tribal Analytics uses a closed loop feedback system at the individual, team, product and whole of business level. It delivers an end-to-end process for driving real change across all areas of business.

Going beyond simply identifying ‘Actionable Insights’ Tribal Analytics delivers a framework to support a comprehensive continual improvement program.
Learn more: https://centracx.com/tribal-analytics/

18/06/2021

Bring sophisticated customer experience management to Amazon Connect through the use of CentraCX.
This next-level collaboration has revolutionised the capabilities of Amazon’s contact center, machine learning, and natural language recognition products. The intricate merging of these two entities has proved to be an exceptional investment for Amazon.
See how here: https://vimeo.com/445103955

Learn how CentraCX bring sophisticated customer experience management to Amazon Connect.

08/06/2021

Did you know that many businesses struggle to get their survey participation rates over 10%?

There is no reason for your organisation to be a part of this statistic. Especially when we have drafted an exclusive ‘cheat sheet’ to perfecting your survey strategies.

Get all the details here.
https://centracx.com/drive-your-survey-participation-rate-over-30-heres-how/