14/06/2026
Crisis communications gets a lot of attention when something goes wrong, which makes sense. But the organisations that handle it well rarely figured it out in the moment. They'd already thought through the scenarios, identified the spokespersons, agreed on the principles, and built enough trust internally that people knew what to do without having to wait for instructions. A lot of the media training we do at Fresh PRM happens in exactly that window, when things are calm, clients have the space to think clearly, and spokespeople can actually absorb what they're learning rather than trying to keep up with a situation already unfolding around them. That's when it sticks.
Preparation isn't pessimism. It's just good practice, and in a small market like Australia where a crisis can move very fast, the window between something going wrong and it becoming a story is often shorter than people expect.
Does your organisation have a crisis communications plan that was actually tested in the last twelve months? Worth knowing before you need it.