25/03/2020
A time for insights + innovation
During this prodigious period, society is presenting as more polarised with extreme stances intensifying at a rapid rate. Dualities have always existed – e.g. wherever there is a trend, there is a counter trend - yet in this new context, our choices are different and our usual go to positions may not be as effective. Fear of the unknown and a perception of reduced safety is a powerful driver of behaviour as our empty supermarket shelves attest. However, if we stay calm and keep in touch with our customers, understanding their current experiences, what they value (note: this has shifted) and how this impacts their behaviour, their expectations and relationships with brands, we will be well placed to make confident decisions about how to proceed
There will be lots of voids –physical spaces (retail, food and entertainment venues, campuses and offices to name a few) social, inter-personal, financial and so on yet in Gestalt Therapy, any void is perceived as a positive as it leaves a ‘fertile space’ to be filled, a space for new ideas and growth to emerge. Of course, none of us wanted to be facing these sometimes scary voids however, these voids are currently presenting us with a unique opportunity to understand the polarities in operation in our society and businesses, act creatively, adapt and innovate and meet the needs of our customers across all categories – some of which will morph into new existences and way of being.
When we are no longer required to be physically distancing, businesses will quickly want to know what is a ‘new normal’ how our customers’ behaviour and values have changed, how systemic these changes might be and what they would like us to be doing or saying to them at this time of correction.
Let us know so we can to assist your business to thrive in the new world we will be entering. If we can be of any assistance to your business as you plan for the ‘new normal’ please do be in touch. We are operating in a fully digital space and can bring the voice of your customer to you through our microsite, online surveys, in-home /work customer experience evaluations, online interviews and group discussions – it is business as (un)usual