10/06/2026
Sometimes I feel like a professional pest… stay with me.
Part of my job is looking after the clients I've already got — and reaching the ones I haven't met yet, who I believe I can help.
And before I ever pick up the phone, I've already had a good look at how a business is showing up online. So by the time I call, I'm not guessing. I can already see the work they're putting in — and the people searching for exactly what they do who never chose them, or worse still, never even saw them. Once I've seen that, it's genuinely hard for me to just leave it alone.
Tradies are the best — lovely on the phone, and far too busy to talk. I get it. I called one bloke on and off for the better part of a year. Always polite, always "yeah, I'm keen, just flat out." I even started saying: "Just tell me to stop calling and I will. But until you do, I'm not going anywhere." He'd just laugh and say, "don't give up on me."
He never told me to stop. What he did, almost a year after my first call, was hand me over to his wife — who has since left her own job to run the business as their manager.
Yesterday we sat down and looked back over a few short months. When we first met, you couldn't find them on the first page of Google. Today they're in the top three.
Here's the thing I've learned after a long time doing this: the biggest regret I hear from people who take my call is that they didn't get to it sooner. So I don't dwell on the looking back — we can't change that. What we can do is look forward, make a plan, and keep growing from here. Together.