04/08/2021
In recent years, Amazon workers have revealed the gruelling working conditions of the warehouses, better known as fulfilment centers. Close surveillance, excessive productivity goals, limited bathroom breaks and an unsafe working environment have contributed to the quick burnout of workers. Workers find it physically and psychologically challenging to work at Amazon warehouses.
Amazon is very aware of it. And their solution to this problem is to replace the burned-out workers with fresh recruits. In fact, after three years of employment, they encourage workers to leave the company. In an article published on June 15, 2021, the New York Times wrote, "After three years on the job, hourly workers no longer received automatic raises, and the company offered bonuses to people who quit. It also offered limited upward mobility for hourly workers, preferring to hire managers from the outside." According to another New York Times report, their employee turnover rate is so high (about 150%) that Amazon executives are worried that they'll run out of people to employ.
Amazon is not the only workplace where workers face extremely harsh working conditions. Frito-Lay workers have recently gone on a strike to protest against what they called "Suicide-shifts." Forced overtime, 84-hour work-weeks and piping hot temperature of the manufacturing warehouses have left them with no option but to finally take to the street.
Activision Blizzard has recently been subjected to a lawsuit and severe backlash due to its "Frat-boy" culture. According to the lawsuit, multiple female employees have encountered sexual harassment, gender discrimination and unequal pay. Last year, Ubisoft was also accused of having a similar toxic culture.
These are just a few of the many recent examples of companies practicing toxic cultures. Culture sets the norms, social behaviour, beliefs and customs of a company. When leaders sacrifice employees to protect their own interests, a toxic culture evolves that encourages unethical practices. As a result, employees feel unsafe and paranoid, incorporating a "survival of the fittest" mindset. This type of culture ultimately wipes out all trust and cooperation and leads a company to its downfall.
We may think companies like Amazon, Frito-Lay (owned by PepsiCo), Activision Blizzard are too big to fall. But we have seen big companies fall countless times. Companies like Enron, General Motors, Lehman brothers etc., had terrible cultures. Their big-money couldn't save them from going bankrupt.
Creating a positive culture where employees feel safe is extremely important to a company's survival. When a company cares for and protects the interests of the employees, the natural response is trust and cooperation. And when trust and cooperation emerges, innovation within a company flourishes and prosperity follows suit.
[Source:
1. https://www.nytimes.com/2021/06/15/briefing/amazon-warehouse-investigation.html
2. https://www.nytimes.com/interactive/2021/06/15/us/amazon-workers.html]