14/05/2026
I want to show you something that
changed how I think about LSB growth.
Last year I was working with a plumbing
business in Ohio.
They were spending $3,500/month on Google Ads.
Getting about 90 leads per month.
Converting roughly 18 of them into jobs.
$500 average job value.
$9,000 in monthly revenue.
The owner wanted to increase his budget
to get more leads.
I said: "Before we spend more, let's fix
what's already broken."
Three things were broken.
Problem 1: Speed to lead.
I called his business as a test.
No answer. Left a voicemail.
They called back 4 hours later.
By then, the customer had already
booked someone else.
Research shows calling a lead back
within 5 minutes vs 30 minutes
creates a 9x higher chance of conversion.
He was calling back in hours.
Sometimes the next day.
Fix: Set up an automated text reply
sent within 60 seconds of a missed call.
"Hey, we just missed your call!
We're on a job right now.
Can we call you back in 15 minutes?"
Conversion rate went from 18% to 31%.
Problem 2: Zero follow-up system.
He sent a quote. If they didn't respond, that was it.
One and done.
Studies show 80% of sales require
5 or more follow-up attempts.
Most salespeople make 2.
He was making 1.
Fix: Simple 3-touch follow-up.
Day 1: Quote sent.
Day 3: Follow-up call.
Day 6: Final text - "Still interested? Happy to answer any questions."
11 extra jobs per month from quotes
that previously went cold.
Problem 3: No repeat customer system.
His past customers never heard from him again
after the job was done.
Fix: Simple 6-month text to past customers.
"Hi [Name], this is [Company].
Just checking in - everything still working well?
We're running a maintenance special this month
if you need anything."
8 repeat jobs per month.
People who already trusted him.
Zero ad cost to reach them.
90 days later:
Same 90 leads per month.
Same $3,500 ad spend.
Revenue: $9,000 → $18,500/month.
He didn't need more leads.
He needed a better system for the leads he had.
Quick audit for you right now:
1. How fast do you respond to missed calls?
2. How many times do you follow up on quotes?
3. When did you last contact a past customer?
Your answers will tell you exactly
where your next $5,000-$10,000 is hiding.
Drop your biggest challenge in the comments
- I read every single one. 👇