Futurelab Research

18/07/2019

We have published our Future of the Dealership white paper! In this paper we show how the current dealership model is not viable, and introduce 10 new business models, as well as a number of quick fixes to increase profitability of the network.
We are doing a webinar about it next week - please join!

Introduction to a highly opinionated thought paper. In this paper we show how the current dealership model is not viable, and introduce 10 new business models, as well as a number of quick fixes to increase profitability of the network.

18/03/2019

Maximize the ROI of Your VoC Programme: The Key Practices That Work in 2019

05/07/2018

“Join this free breakfast session dedicated tp Net Promoter Score in Hamburg on July 6th! Presentation by founder of Futurelab ”

20/06/2018

Join this free breakfast session about Net Promoter Score done right! TOMORROW in Hasselt, June 25th in Gent.
Speaker: Stefan Kolle , founder of Futurelab.
https://www.futurelab.net/nl-breakfast

Neem deel aan deze gratis ontbijtsessie om te leren hoe bedrijven zoals Mercedes, Dela, Weber Grills, Sonepar (en vele KMO's) hun bedrijfsresultaten flink hebben verbeterd door een slimme toepassing van het Net Promoter Systeem.

07/06/2018

Join this free breakfast session about Net Promoter Score done right! Speaker: our own Stefan Kolle, founder of Futurelab.

https://www.futurelab.net/nl-breakfast

27/03/2018

Is Net Promoter compliant with the new European data protection law? Check out our useful infographic.

One of the questions we have been asked a lot recently is whether NPS is “GDPR-Proof”. Everyone is quite nervous about the GDPR regulation coming in May, as a misstep in managing the customers privacy could easily end up costing a company major amounts of fines.

26/03/2018

Is Net Promoter compliant with the new European data protection law (GDPR)? Find out in thos useful infographic:

One of the questions we have been asked a lot recently is whether NPS is “GDPR-Proof”. Everyone is quite nervous about the GDPR regulation coming in May, as a misstep in managing the customers privacy could easily end up costing a company major amounts of fines.

05/03/2018

Introducing new service: outsourced Net Promoter programmes (NPS as a service, if you wish). No headache, no delay: just results and actions.

30/01/2018

Here's a list of 5 proven growth hacking strategies with examples on how to use customer feedback to grow your business.

27/12/2017