14/11/2018
The Always-Working Employee or The Benefit of AI
Machines and software have one massive benefit over human employees: they never have to take a break. If they have a job to do and the electricity with which to run, they could theoretically work 24/7, 365. They don’t go home at the end of the day, there is no sick leave, and they don’t require overtime pay.
When it comes to interacting with customers, like having an AI chatbot handle customer service, that is a huge benefit. Instead of having to hire a support center across the globe to handle complaints or put some employees on the night shift, a chatbot could take the after-hours complaints and questions. Similarly, if your human customer service reps are all busy, a chatbot could pick up the slack or handle the more trivial or routine cases.
