22/03/2022
Reviews have an incredible power of persuasion.
When a consumer chooses a product, reviews are the first thing they look at after the price. Approximately 9 out of 10 people listen to comments as a personal recommendation, and 7 out of 10 consumers form their attitude to the brand based on someone else's opinion.
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So, why you definitely need reviews:
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- 99% of Russian consumers read reviews (according to a study by AliExpress Russia and Data Insight)
They conducted a joint study and even determined which reviews they trusted more - with a detailed description and photos. Negativity is also needed — 35% of people are sure that the company should have negative reviews, otherwise it looks unnatural. 73% of consumers study only reviews for the last month, so they should be replenished constantly.
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- Help in choosing
People need a real experience of using the product — they want to know how the product works in reality.
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- Growing trust
Users see that the site is active, reviews are added, which means they will not be deceived here. So, the store can be trusted.
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- Customer retention
If the user does not see reviews on your site, he will go looking for them further. There is a high probability that he will not return.
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- First lines in the search
Search engines love sites with customer feedback. They are organically advancing in the search. You can not even include them in the description - customers will write them on the page themselves. And you will get an advantage over your competitors.
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- Feedback from buyers
You can get an honest opinion about the service, product quality, delivery, etc. This is a chance to see and eliminate all the shortcomings.
Consumer feedback is one of the most important factors in making a purchase decision. Do not forget to track mentions and reviews about your product and brand, as well as respond to them in time to displace the negative from the first pages of search results. This leads to an understanding of the importance of SERM: it allows not only to effectively stimulate profit growth, but also reduces financial losses.
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Write to our specialists in direct — they will tell you more about the service, help with calculations and make a suitable promotion plan for you.