11/03/2020
Trends in Digital Marketing in 2020
1. Facebook May Be Peaking. Really.
Instagram is a Hit with the Kids.
2. Chatbots Will Dominate Customer Service.
3. Video is No Longer an Option.
Good Content Still Matters (and Now Context Matters More!).
4. Email is Getting More Personalized.
5. Interactive Content Will Become Mainstream.
6. Voice Interaction Continues Upward.