09/03/2026
I've noticed something about the way experts sell their work, and I think service providers are looking at this backwards.
A lot of time is spent thinking about the thing we're
selling.
š¤©The offer.
šWhat's included.
šThe process.
š¦The deliverables.
š”The methodology.
And we should. That's our work. We need to be able to articulate this,šÆ!
But I want to talk about what happens on the other side of that offer because your client isn't thinking about your offer the way you are.
My clients arenāt sitting there thinking, "I really need a six-page website with strategic messaging and SEO."
They're thinking something more like:
š¤©I need people to understand what the hell I do.
š§I need to stop second-guessing every decision.
š¤I need to know what to say when someone asks me
what I do.
They're thinking about what changes for them. šÆ
Your client isn't buying the thing you sell.
They're buying what becomes possible, easier, better, different...or finally stops being a problem...because they bought it.
You're selling the thing. They're buying the difference.