09/30/2026
Rolls-Royce could sell far more cars. They deliberately don't.
Instead, they pour everything into the customers they already have. Premium brands do this all the time.
Home service businesses can too. Most furnace installs end with an invoice and silence. But add a check-in call, a fall tune-up reminder, a maintenance plan, and a referral ask, and that one job becomes years of work and a few happy neighbours calling you.
Same customer. Far more value.
It's the big idea behind the book I'm launching soon. Stay tuned.
What's one thing you do after the job that keeps customers coming back?