03/10/2026
Incident response is not a crisis plan. It is a governance design choice.
In regulated environments, the hard part is not writing the playbook.
The hard part is deciding, in advance, who is allowed to make which calls.
When an AI use case in payments triggers an alert, teams need clarity on:
- what qualifies as an incident,
- who owns triage,
- who can pause the workflow,
- who communicates to risk, compliance, and leadership,
- what evidence must be preserved.
Without that, the first real event becomes an improvisation.
A useful test: if an AI decision causes measurable customer harm, do you have an escalation path that is operational, not theoretical?