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Levidi Consultancy Inc.

Name: Levidi Consultancy Inc.
Address: Mississauga, ON, L5V1W2, CA
Telephone: +14379825040

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Mississauga, ON
Levidi Consultancy Inc.

Levidi is a boutique firm that specializes in all your creative cutting edge marketing needs.

Levidi has a strong track record of experienced individuals who have a history of taking corporation needs from ideation to realization.

12/31/2023

Wishing you and your family health, happiness, peace and prosperity in the coming New Year.

#2024 .inc

03/08/2023

Today and every day, we celebrate the incredible contributions of women around the world. From those who have come before us to those who will carry on the fight, we honor you.
Happy International Women's Day!

.inc

01/09/2023

Poor Employee Experience cost is high because it will result in:

> Low productivity - More than 2.4 billion employees would work harder if their employer treated them better.

> High turnover - When employees feel like they aren’t being listened to, they are 25 percentage-points more likely to look for a new job.

12/12/2022

Customer Experience requires collective and collaborative effort. But unless you understand all the internal and external drivers influencing CX, it will be much harder to create a company culture that places CX at the heart of everything.
It's important to understand that CX isn’t just about metrics or VOC programmes. It’s about the customer behind the score who has needs, wants and jobs to be done.

Key indicators of a successful CX programme:
Employee experiences and training - Employees at all levels need to understand the CX strategy, their role in it, and how their effort can have an impact on business success
The bigger picture - Just as important is a proactive and holistic approach to understanding what customers want. This increasingly means engaging internally and externally to listen to all those that could help you understand your strengths and weaknesses.
Measuring what matters - Monitoring your performance against benchmarks in comparison to competitors can help you take stock. But choosing the right tools and metrics for the right situation is instrumental in ensuring the quality of insight delivered.
Continuous improvements and pivoting - Cascading the results and actions to those who need to see them is obviously imperative. However there isn’t a ‘one-size-fits-all’ approach to sharing insight that suits every organisation.

You’ve got to assess the impact of your CX programme by asking:

Externally, have customer views and behaviour changed?
Internally, has the business culture evolved and processes improved?
And what effect is it having on the bottom line? What is the return on the investment?

12/07/2022

The term "Customer Experience" is often misused in job/role titles. The hiring/job-hunting ecosystem the phrase 'customer experience' could mean pretty much anything.

We see "Customer Experience Manager" or "CX Analyst" or similar roles being advertised, but the position descriptions read like anything from a Customer Service Manager, Call Centre agent, a Retail Store Manager, a UX Designer, Marketing staff, and more.

Has "CX" become this all-encompassing buzzword to make job titles look attractive? Does this same misunderstanding exist worldwide, or is it only in regions that are still catching up with the CX revolution?

▪️Customer Experience is what customers experience. It is momentary, but most importantly, it is cumulative.
▪️Customer Experience Management is what we do in organizations to make up for gaps in what was received vs. expected.
▪️When we treat CXM narrowly, it keeps the Customer Experience profession in an immature stage: it has low relevance to the Wall Street Journal and Financial Times, it is a work group that is seen as dispensable in economic downturns, etc.
▪️Proper use of the phrase Customer Experience Management should address what the customer experience actually is: an end-to-end relationship with a brand/government/etc.
▪️We urgently and continuously need all others in your enterprise to interpret CX and CXM correctly, so that they adopt accountability for causing, resolving, and preventing poor customer experience and its mountain of costs.
..........................................

Contact us to learn from where to start your Customer Experience strategy and set up your CXM department!

🔗 Visit Levidi.ca (link in bio)
📧 Send your inquiry at: [email protected]

11/28/2022

In order to sell a product or a service, a company must establish a relationship with a consumer. It must build trust and rapport. It must understand the customer’s needs, and it must deliver a product that delivers the promised benefits.
..........................................

Contact us to learn from where to start your Customer Experience strategy!

🔗 Visit Levidi.ca (link in bio)
📧 Send your inquiry at: [email protected]

11/24/2022

Are you looking to implement a new mystery shopping program or enhance your current one?

Are you looking to join our mystery shoppers team?
..........................................

Contact us today to kick off the best in class mystery shopping program:

🔗 Visit Levidi.ca (link in bio)
📧 Send your inquiry at: [email protected]

.inc

11/21/2022

Capitalizing on technology to serve customers through digital channels is a high priority. However, a study that was conducted with 600 executives around the world has confirmed that branches are not going away. In fact, 44% said they saw the redesign of their physical locations as the greatest opportunity to achieve CX transformation.

Banking CX leaders see data silos within the business as their biggest challenge in improving experiences. Almost half cited staff turnover and low employee engagement as an issue.

Personalizing banking experiences is also not as straightforward as it might appear. 72% see personalization as being in greater demand amid tough times, and 54% of banking executives said they believe customers see their personalization efforts as generic.
..........................................

Contact us to learn from where to start your Customer Experience strategy!

🔗 Visit Levidi.ca (link in bio)
📧 Send your inquiry at: [email protected]

11/11/2022

A positive customer experience that is consistently better than your competitors leads to a competitive advantage in customer purchasing decisions that is very hard to copy.
Customer retention is typically far more cost-effective than new customer acquisition - and retaining current customers can lead to greater profitability as well. ..........................................
Contact us to learn from where to start your Customer Experience strategy!

🔗 Visit Levidi.ca (link in bio)
📧 Send your inquiry at: [email protected]

.inc

10/04/2022

Happy International Customer Experience Day!
Every year on the first Tuesday of October, customer experience is celebrated worldwide. It’s a day on which colleagues and companies that have the customer in their DNA are put in the spotlight.
This year's theme is CX Drives Success! For us, customer experience is a philosophy, not a task. We run our business based on the “outside-in” rule, where we keep in mind our customers interest in every decision and service we provide, and that plays a critical role in increasing our customers’ happiness and driving success.
Thank you to all of our customers!

03/08/2022

Happy Women's Day! Every home, every heart, every feeling, every moment of happiness is incomplete without you, only you can complete this world

Shine on, not just today but every single day!
www.levidi.ca

01/19/2022

Welcome our new client

Follow her for all your permanent makeup & beauty services 💄🤩

Wish her all the best!

Consultancy family is getting bigger!! 😁

Address

Mississauga, ON
L5V1W2

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+14379825040

Website

http://www.levidi.ca/

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