08/12/2020
WRITING OFF BAD DEBT
Unfortunately, we have to write off sales from some customers who are unable to pay their bill. We use the CREATE CREDIT MEMO feature to credit off the bad credit to a new account we will make call BAD DEBT.
Create a bad debts expense account
Go to Settings ⚙ and select Chart of Accounts.
At the upper right, select New to create a new account.
From the Account Type ▼ dropdown menu, select Expenses.
From the Detail Type ▼ dropdown, select Bad debts.
In the Name field, enter “Bad debts.”
Select Save and Close.
Create a bad debt item
Go to Settings ⚙ and select Products and Services.
At the upper right, select New, and then Non-inventory.
In the Name field, enter “Bad debts.”
From the Income account ▼ drop-down, select Bad debts.
Select Save and Close.
Create a credit memo for the bad debt
Select + New.
Select Credit memo or Give credit.
Select the customer from the Customer ▼ drop-down.
In the Product/Service section, select Bad debts.
In the amount column, enter the amount you want to write off.
In the Message displayed on statement box, enter “Bad Debt.”
Select Save and Close.
Apply the credit memo to the invoice
Select + New.
Under Customers, select Receive payment or Receive invoice payment.
From the Customer ▼ dropdown, select the appropriate customer.
From the Outstanding Transactions section, select the invoice.
From the Credits section, select the credit memo.
Select Save and Close.
The uncollectible receivable now appears on your Profit and Loss report under the Bad Debts expense account.