Pollara Strategic Insights

Pollara Strategic Insights Simply put, we help clients make better decisions. We do not delegate. We do not disappear. And, we are never satisfied with topline results. We provide direction.

Since 1980, Pollara Strategic Insights has provided our clients with what they need: deep understanding, bulletproof accuracy, actionable recommendations, and insightful ongoing counsel. Pollara is founded upon demonstrated expertise and acumen, responsive client-first partnership, and custom-tailored solutions chosen from a comprehensive toolbox of industry-leading research methodologies and anal

ytical techniques. We are a team of senior sector experts and research industry leaders who are passionate about helping our clients. We are committed to in-depth engagement in every phase of every project, and tackling research challenges with hands-on creativity rather than ill-fitting cookie cutter approaches. Our clients enjoy full access to our senior team – because, at Pollara, we measure our success by the depth and effectiveness of our client relationships. We have extensive leadership experience in providing ongoing high-level strategic advice to clients in the private, public, and not-for-profit sectors on a local, national, and global scale. We conduct quantitative and qualitative research among the general public, target segments, customers, opinion leaders and key influencers, C-suite executives and decision makers, and stakeholders such as employees, members, and peers. We believe the power and utility of research is in exploring, understanding, and illuminating each of the key segments and undercurrents beneath the surface. For us, our job never ends with the research itself. The research is the critical foundation upon which we provide our primary value: insightful guidance and ongoing advisory partnership. For every client and every study, we strive to transform datasets into guideposts. We don’t just deliver numbers.

The  team is proud to have been a partner on the survey behind “  Cost Burdens: Contingency cost measures for assessing ...
07/29/2026

The team is proud to have been a partner on the survey behind “ Cost Burdens: Contingency cost measures for assessing household ” - an important new piece of research and analysis by the ’s Michel Mersereau and Kaye Ann Caronongan (Faculty of Information at the University of Toronto).

Read the full paper here: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=716709 .

The abstract: “Recent CRTC and FCC proceedings reveal a blind spot when considering affordability: advertised prices, provider availability, and competition indicators are not effective measures of a household'’ ability to sustain connectivity under recurring costs burden, contingent and episodic charges, and service-maintenance stress. We locate this evidentiary blind spot within the assumption that competitive retail markets will discipline the full cost structure of connectivity, including non-base fees and service conditions, in the absence of pricing regulation. Our research develops a Household Broadband Survey as a measurement instrument for practical affordability, operationalizing connectivity cost-burden, contingency-cost exposure, and stress-test outcomes at the household level. The instrument shows that subsidized rental status is the strongest marker of contingency-cost exposure, while monetized contingency costs sharply differentiate stress outcomes such as disconnection, debt, borrowing, and reductions in ancillary basic needs capacity. The article concludes by proposing improved data reporting and prospective affordability stress-testing tools.”

The Pollara Strategic Insights team is proud to have been a partner on the survey behind "  Cost Burdens: Contingency co...
07/29/2026

The Pollara Strategic Insights team is proud to have been a partner on the survey behind " Cost Burdens: Contingency cost measures for assessing household " - an important new piece of research and analysis by the University of Toronto's Michel Mersereau and Kaye Ann Caronongan (Faculty of Information at the University of Toronto).

Read the full academic paper here: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=7167098.

The abstract: "Recent CRTC and FCC proceedings reveal a blind spot when considering : advertised prices, provider availability, and competition indicators are not effective measures of a household's ability to sustain connectivity under recurring costs burden, contingent and episodic charges, and service-maintenance stress. We locate this evidentiary blind spot within the assumption that competitive retail markets will discipline the full cost structure of connectivity, including non-base fees and service conditions, in the absence of pricing regulation. Our research develops a Household Broadband Survey as a measurement instrument for practical affordability, operationalizing connectivity cost-burden, contingency-cost exposure, and stress-test outcomes at the household level. The instrument shows that subsidized status is the strongest marker of contingency-cost exposure, while monetized contingency costs sharply differentiate stress outcomes such as disconnection, debt, borrowing, and reductions in ancillary basic needs capacity. The article concludes by proposing improved data reporting and prospective affordability stress-testing tools."

Recent CRTC and FCC proceedings reveal a blind spot when considering telecommunications affordability: advertised prices, provider availability, and comp

New national research conducted for the  Labour Congress by  demonstrates that Canadians continue to express strong, cro...
07/21/2026

New national research conducted for the Labour Congress by demonstrates that Canadians continue to express strong, cross-partisan support for protections, even as they face significant economic uncertainty.

The public overwhelmingly view measures such as stronger protections, faster workplace dispute resolution, action on wage theft and employee misclassification, paid sick day protections, successor rights, and new safeguards for workers affected by and automation as fair. At the same time, they are far less supportive of proposals that would delay or restrict the , suggesting the public differentiates between protecting workers and limiting collective bargaining rights.

See the report: https://www.pollara.com/90-say-strong-workplace-protections-are-important-to-canadas-economic-stability/ or via link in bio.

New national research conducted for the Canadian Labour Congress - Congrès du travail du Canada by Pollara Strategic Ins...
07/21/2026

New national research conducted for the Canadian Labour Congress - Congrès du travail du Canada by Pollara Strategic Insights demonstrates that Canadians 🇨🇦 continue to express strong, cross-partisan support for protections, even as they face significant economic uncertainty.

The public overwhelmingly view measures such as stronger protections, faster workplace dispute resolution, action on wage theft and employee misclassification, paid sick day protections, successor rights, and new safeguards for workers affected by and automation as fair. At the same time, they are far less supportive of proposals that would delay or restrict the , suggesting the public differentiates between protecting workers and limiting collective bargaining rights.

Report:

July 21, 2027 – Canadians continue to express strong support for workplace protections, even as they face significant economic uncertainty. New national research conducted by Pollara Strategic Insights on behalf of the Canadian Labour Congress finds broad, cross-partisan support for measures that ...

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