08/13/2026
When City Centre Urgent Primary Care Centre opened in Vancouver in late 2018, urgent care was still a new concept in the city. That meant building awareness of the clinic wasn't enough. People also needed to understand what urgent care was for, and when to use it instead of the emergency room.
Our digital strategy focused on making those answers clear and helping people find the clinic when they needed it. That included targeted Google Search Ads, analytics, and educational content across Facebook, Instagram, and Google Business Profile.
Within a few months, the clinic's Google Business Profile was receiving more than 25,000 monthly views, and daily patient volume increased more than twelvefold over the course of our work together.
Those numbers tell part of the story. The more meaningful result was that people understood where they could turn for urgent, non-life-threatening care, and the clinic became a more visible resource in the community.
Read the full case study through the link in the first comment.