07/11/2017
For True, Quality from+about Markets+ we MUST smartly ask Quality Questions+ CORRECTLY interpret Answers.
i.o.w., it boils down to this simple 2-phase/stage process:
1) "Asking carefully planned, worded and posed, non-leading, bias free questions to get the subjects' TRUE feelings and intention driven responses for a statistically accurate and meaningful data set."
2) "THEN, it is - and this cannot be over-stated! - CRUCIAL that the resulting data be statistically analyzed AND its output interpreted CORRECTLY (again in an unbiased and non-outcome-based manner!) to deliver a true and correct set of answers which should - and MUST - be weighed and weighted against ALL other known (and also unknown) conditions, trends and factors to establish a 'range' of potential recommended actions."
This differs from the regular and rigorous scientific method and process ONLY in that it draws its respondents from a (generally & anticipated) MUCH narrower subject pool than the 'general population.' Though traditionally does so, anyhow.
This CANNOT - EVER! - be done "in-house" or by someone close-to or involved in/with the organization, as EVERY stake-holder automatically brings an inherent bias and unconcscious 'leading' direction to the process. THIS is why ALL scientific research MUST be peer-reviewed, the wider the better, in order to be/come accepted for ANY further consideration and action.
For and , THAT demands hiring an outside agency, even one removed from one's own or agency.
MOST crucial for and related decision purposes is the unbiased and 'desired & pre-conceived outcomes-free' weighing and weighting of the 'answers' vs. ALL other known and unknown conditions, factors, developments, etc. in the greater marketplace (and society).
To illustrate this - specifically - in addition to the Ford quote, let's consider former Hi-Tech pioneer and personal communications Device innovator "Research in Motion" (a.k.a. , a.k.a. ) almost a Century after Henry Ford's words.
At the height of its technology and device popularity in early (Jan-Mar) 2007, *IF* it actually did or was even interested in conducting any * * or * * (note: we have ZERO knowledge of ANY such activity, process, etc.), RIM might *likely* have asked users and potential users ...
"what type of Device and/or Features" its NEXT line of devices SHOULD feature, include or rely on.
AT THE TIME (~ 3-6 months before Apple Computer announced & released the 1st iPhone), the answers would VERY LIKELY have been, "smaller form-factor devices, higher resultion colour screen, faster browser, smoother QUERTY keyboard, security focus" to name the most top-of-mind ones.
Not unlike Henry Ford's direction to "Faster Horses."
NO-ONE - at RIM/BlackBerry - suspected or believed that:
- i) a TOUCH SCREEN would SO quickly displace BlackBerry's physical keyboard in terms of appeal, adoption & as a standard feature,
- ii) that APPS would displace much of the Browser-driven Web traffic, and that
- iii) LARGER form factor devices would be desireable ... ALL at the time when the trend to 'small' was at its peak.
Considering, or 'Leaping' to, an 'unknown' - i.e. a new Disruptive - Technology, Process, even Trend MIGHT have led RIM (BlackBerry) to the same 'Disruptive' conclusion as Apple ... BUT for 'Other' ego-centric, technology-blinders and wilfully arrogant & ignorant Company & Technology Development Leadership were more interested in an evolution of the status-quo than revolutionizing it via a paradigm shift.
Because, even when the " " came in after Apple's iPhone was released, and it became CLEAR that a shift had occurred, 's leadership kept clinging to its own version of what consumers and users 'wanted,' and kept responding much too slowly to avert the precipitous decline that followed.
Hence, "LISTENING" to the evidence, and responding accordingly 'quickly' are key factors in gaining ANY new insights and knowledge.
In BOTH examples it is thus interesting that and were NEITHER required, nor would they have been helpful ... AT ALL!
Though, in the latter example, it would - or 'might possibly' - have allowed for an overall different outcome.
The POINT is that it's one thing to believe the need for such research AND then carrying it out smartly to get accurate, believable and actionable data, VS. creating a completely new set of 'realities' for which no known even exists.
THAT IS the cornerstone of a disruptor-driven paradigm shift which creates a singular - albeit rather brief - 1st-mover marketplace advantage via a monopolistic grip on technology, processes, consumer & media attention, and 'no competing' products or services.
At the heart of which sits SQUARELY, and firmly implanted, a smart, flexible and adaptive Plan, Strategy and Leadership.
Arriving at THIS position demands
- 1) Strategically Creative, Insightful Thinking,
- 2) suspending one's aversion to taking Risk,
- 3) Flexible Opinion-forming & Decision-making,
and
- 4) Unbiased, 3rd-Party (no-stakes) Outside Advice,
Get THOSE and much more by hiring BPMG.
Whether on a Project-based, Contract or Full-Time basis, whatever your need.
EVERY business, including YOURS, needs it and before you wonder whether you can afford to do it, consider that you can't afford not to.
It really IS a simple 2 stage process.
We're ready to begin. More importantly, "are YOU?"
Contact us and let's get started.
p: . . 519.897.7371
e: . . dhkbusinesspartnermarketing.com