07/20/2015
I am often skeptical when I am researching a website,reading reviews and find there is not one bad review. really? not one undesirable review. How can that be? My suggestion...Instead of deleting negative reviews, keep a few on the page but answer any negative feedback in a timely manner and resolve all concerns. By doing this the user is more willing to comment about the fact the issues were resolved. A negative comment turned into a positive one.