19/02/2020
As a Customer Success Executive you will provide a helping hand to our Customers and Partners who are growing their business with Fygaro.
Our Success team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fygaro works.
In this role, you’ll get to:
Develop deep knowledge of the Fygaro software
Partner with our customers to effectively resolve issues through phone (primary channel), email, and chat.
Answer how-to questions and help customers navigate a variety of tools within Fygaro
Diagnose software issues and engage with our product and engineering teams using established processes.
Provide support & guidance to professionals across Fygaro´s customer base that use our suite of tools.
Communicate thoughtful, customized solutions that help customers move forward and grow their business.
Collaborate with internal teams, to identify opportunities for existing customers to use more our platform or remove roadblocks
Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
We are looking for people who:
Find creative problem solving fulfilling & challenging
Are self-motivated & eager to learn
Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
Adapt quickly to changing priorities and customer needs
Have a clear, professional, and informative communication style
Interested in building technical skills and learning about Electronic Invoicing, eCommerce, and more
Plusses:
Our global customer base is always growing, so let us know if you’re a multilingual speaker fluent in any of the following languages: Spanish and English. (French is a plus).
