01/04/2020
Looking towards 2021, we see the emergence of four distinct types of consumer: the Compressionalists, the Kindness Keepers, the Market Makers, and the Cyber Cynics. Each of these consumer profiles are characterised by a unique set of attributes and demands, and businesses must evolve to deploy bespoke strategies tailored to suit each consumer type. At the same time, consumer sentiment can be broadly categorised into three categories: Pressure, Deep Kindness, and Emboldened. Dictated by consumer demands, businesses in 2021 must adapt.
iDEA Communications looks at the pillars shaping consumer trends for the future consumers of 2021 and help you anticipate their behaviour and needs.